Director Product Operations

About Mimecast

The work people build is worth protecting and its harder to protect than it used to be. AI agents now move at machine speed with human-level access and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast go big and always demand more of ourselves. We work hard deliver and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back in a community built on respect where everyone is counted. Work Protected.

Overview

Product Operations is looking for a Director Product Operations to own and evolve the operating backbone of Mimecasts Product and R&D organizationthe systems frameworks and cadences that let product teams plan with clarity and execute with discipline. Reporting to the Senior Director Product Strategy & Operations this is a function-defining role: you will set the standard for how Product Operations works at Mimecast from operating rhythm and planning cycles to tooling strategy reporting frameworks and PM enablement. You will lead a cross-functional team and act as a trusted partner to Product and R&D leadership.

This is the right role for someone who has built Product Operations at scale leads through influence as much as authority and is energized by defining what operational excellence looks like and making it real. This is a remote position based in Canada.

What Youll Do

• Own the Product Operations strategy operating model planning frameworks and organizational rhythms that enable Product and R&D to perform at their highest potential.

• Design and lead the end-to-end planning cyclefrom annual goal setting and quarterly planning to capacity reviews and in-quarter operating cadencesaligning strategy and execution across Product R&D and GTM.

• Anticipate organizational delivery and capability risks; design proactive interventions; and advise the Senior Director of Product Operations and product leadership on decisions that shape the function.

• Own the Product toolchain strategy including planning intake and roadmapping tools; establish governance and data standards; lead transitions; and drive adoption at scale.

• Champion AI-powered workflows that improve how the product organization plans documents and delivers.

• Translate complex operational data into executive-ready narratives define metrics for Product Ops maturity and delivery effectiveness and maintain reliable visibility into team capacity and squad assignments.

• Support financial planning and budget operations by providing accurate inputs that inform investment decisions.

• Lead continuous improvement and structured change management across planning intake delivery reporting and enablement ensuring new ways of working achieve measurable adoption.

• Set the standard for product management practice through onboarding enablement programs capability-building initiatives and a current knowledge base of templates playbooks decision frameworks and process guides.

• Serve as the senior operational partner across Product Engineering Design GTM and Finance facilitating executive forums and building the relationships needed to surface issues and drive alignment early.

What Youll Bring

• Deep progressive experience in Product Operations Technical Program Management or a closely related function within a B2B SaaS or software company operating successfully at Senior Manager or Director scope.

• A demonstrated track record of designing building and scaling product operating modelsnot just running existing ones but defining what great looks like and making it happen.

• Experience leading and developing others through direct management mentorship or team capability building with readiness to grow a team as the function scales.

• Expertise in product planning frameworks and modern tooling with the ability to set organizational standards govern quality and drive adoption.

• Executive presence and communication skills including the ability to turn complex operational data into clear compelling narratives for CPTO and senior leadership audiences.

• Exceptional cross-functional influence with the ability to align Product R&D Engineering Design and GTM around shared priorities without relying on positional authority.

• Strategic systems thinking and the judgment to design frameworks that enable teams while supporting organizational scale.

• Strong change management capability and experience driving lasting adoption of new processes tools and ways of working across large distributed teams.

• Genuine fluency with AI tools and AI-enabled workflows with a track record of embedding them to improve how product teams plan and operate.

• Experience in cybersecurity email security or enterprise SaaS; exposure to organizational design GTM coordination product launches or company-level operating models; and credentials such as CSPO PMP Lean Six Sigma or an MBA are advantageous.

The base salary range for this position is 140000 - 210000 CAD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.