Director of Client Partnerships

Executive Partnership & Relationship Management

• Own executive relationships for a select portfolio of high-value and high-potential accounts serving as the primary strategic partner to C-suite and VP-level stakeholders.

• Build a deep understanding of each clients business priorities KPIs and stakeholder landscape to guide strategic conversations and strengthen the partnership.

• Lead QBRs executive business reviews and key client conversations and represent AiDigital alongside agency partners in strategic pitches.

• Navigate executive escalations complex stakeholder dynamics and internal client politics while insulating execution teams from political and relational friction.

Strategic Advisory & Value Realization

• Develop and own strategic account plans focused on long-term retention relationship depth and account growth.

• Identify opportunities to expand AiDigitals impact by connecting client business needs with our programmatic media and technology capabilities.

• Ensure AiDigitals work is tied to the business outcomes and KPIs that matter to each client not just campaign-level performance.

Operational Alignment & Strategic Integration

• Translate client business priorities into clear direction for Client Service Strategy Growth and Product teams.

• Ensure continuity from post-sale handoff through onboarding execution retention and growth keeping the original strategic vision connected to delivery.

• Maintain executive and strategic ownership while Client Service Strategy and Technical Account Management own day-to-day execution media planning and platform support.

• 7 years of experience in programmatic advertising digital media or adtech including significant experience in senior client-facing roles.

• Deep hands-on knowledge of the programmatic advertising ecosystem including DSPs media buying measurement and omnichannel digital media.

• Proven experience owning a portfolio of large enterprise or agency accounts with direct accountability for client retention and account growth.

• Experience managing a multi-million-dollar book of business and developing strategic account plans for high-value clients.

• Proven track record of building and maintaining relationships with C-suite and VP-level stakeholders.

• Demonstrated success retaining and growing existing accounts with measurable examples of revenue growth expanded scope or increased client investment.

• Experience leading QBRs annual planning executive business reviews and senior client presentations.

• Experience working across the full client lifecycle from post-sale transition and onboarding through retention expansion and renewal.

• Strong cross-functional experience working with Client Service Strategy Sales/Growth and Product teams.