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Director of AI


Job Location:

Toronto - Canada

Monthly Salary: Not provided by the employer
Posted: 29 September 2026 (4 days ago)
Application Deadline: 30 December 2026
Vacancies: 1 Vacancy

Job Summary

ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the worlds most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail CPG Sports and Media with AI-native delivery capability designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arcteryx NFL Lululemon and Kraft Heinz. For more information visit .
LOCATION:APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
THE ROLE:

Are you an experienced AI engineering leader who can turn complex business problems into reliable production-ready AI solutions Do you enjoy working directly with clients while staying close enough to the technology to shape architectures guide engineers and resolve critical delivery challenges

APPLY is seeking a Director of AI to lead the design and delivery of AI-enabled products and platforms across client engagements. This senior client-facing role combines AI and software engineering expertise with consulting judgment product thinking and technical leadership.

You will help clients move from AI ambition to working solutionsfrom identifying valuable opportunities and rapidly validating ideas to engineering deploying and operating secure scalable AI applications. You will serve as a senior technical authority while contributing hands-on expertise through architecture prototyping technical reviews and delivery oversight.

You will also help advance APPLYs AI engineering capability by developing reusable patterns standards accelerators and delivery practices.

RESPONSIBILITIES
  • Lead the technical strategy architecture and delivery of AI applications from discovery and experimentation through production and scale.

  • Work with client executives product leaders architects and engineering teams to identify valuable AI opportunities and translate them into achievable technical roadmaps.

  • Design AI applications that combine models enterprise data APIs software components user experiences and human workflows.

  • Guide the implementation of agentic workflows retrieval-augmented generation enterprise search predictive models and AI capabilities embedded in digital products.

  • Determine when to use deterministic software machine learning large language models human review or a combination of approaches.

  • Establish evaluation-driven development practices including test datasets error analysis deterministic checks model-based evaluation and business outcome measurement.

  • Ensure solutions meet production requirements for reliability observability scalability latency maintainability security and cost.

  • Guide practices for CI/CD model and prompt versioning monitoring tracing regression testing and ongoing optimization.

  • Provide hands-on technical leadership through prototyping architecture reviews code reviews troubleshooting and delivery oversight.

  • Use AI-assisted development and coding agents effectively while maintaining appropriate verification security and human oversight.

  • Support proposals discovery workshops solution design estimates and executive presentations.

  • Develop reusable AI engineering patterns reference architectures accelerators and delivery standards.

  • Contribute to hiring technical mentorship and the continued growth of APPLYs AI capability.

REQUIREMENTS
  • 10 years of experience across software engineering data engineering machine learning or related technology disciplines including significant experience leading AI or ML solutions.

  • Demonstrated experience designing building and operating AI or machine learning applications in productionnot only proofs of concept.

  • Strong software engineering foundation including system design APIs data architecture testing security cloud infrastructure and production operations.

  • Hands-on proficiency in Python and experience with modern application data and AI engineering frameworks.

  • Strong understanding of LLMs RAG context engineering agentic workflows tool use structured outputs and model evaluation.

  • Experience grounding AI systems in enterprise data including structured data documents semantic models vector stores or knowledge graphs.

  • Experience establishing evaluation and error-analysis practices for systems with probabilistic outputs.

  • Ability to balance model quality reliability latency cost security and user experience.

  • Experience with cloud-native architecture and production deployment on GCP AWS or Azure.

  • Familiarity with containers CI/CD observability and MLOps or LLMOps practices.

  • Demonstrated success in a consulting professional-services or complex client-facing environment.

  • Ability to move comfortably between executive conversations product decisions architecture discussions and detailed technical problem-solving.

  • Excellent communication skills with both technical and non-technical audiences.

  • A degree in computer science software engineering artificial intelligence data science or a related fieldor equivalent professional experience.

NICE TO HAVES
  • Experience delivering AI solutions in regulated privacy-sensitive or large-scale enterprise environments.

  • Experience with model fine-tuning open-source models multimodal AI voice agents or computer-use agents.

  • Experience implementing enterprise AI security controls including prompt-injection defenses tool permissions and human approval gates.

  • Experience building internal AI platforms reusable agent frameworks or developer enablement capabilities.

  • Experience contributing to organizational AI strategy operating models or technical standards.

  • Professional certifications or significant delivery experience with GCP Snowflake Databricks or comparable platforms.

LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools systems and approaches value your time safety and health and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: Were truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our teams success so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs priorities and preferences.
Flexible work arrangements: We work in a variety of ways from remote to in-office to a blend of both.
APPLY is a safe respectful and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity Equity and Inclusion (DEI) section. For recruitment accommodations please email emailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director


About Company

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LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a ... View more

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