Director, Integrated Care & Experience Hubs & Community Integration

Position Title: Director Integrated Care & Experience (Primary Portfolio: Hubs & Community Integration)

Employment Status: Permanent Full Time

Position Status: This is a Non-Bargaining Unit position

This posting is for a new Vacancy

Job Posting Deadline for Internal Candidates: July 13 2026

Hours of Work: 35 Hours/week with flexibility to work evenings and weekends as operationally required.

Position Reports to: Vice President Integrated Care & Experience (IC&E)

Primary Work Location: 1635 Dundas Street Whitby (with flexibility to work at other sites/locations and community locations as required)

Direct Reports: Managers and/or interdisciplinary teams within the assigned Integrated Care & Experience portfolio.

Salary Range: $120000.00 - $132000.00 commensurate on skills and experience plus participation in HOOPP. and Group Benefits.

Organization Overview

Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated accessible and equitable community-based primary care wellness services and health education to community members in Durham who face barriers to health and well-being.

DCHC provides equity-based programs and services for priority populations including Indigenous Black 2SLGBTQI newcomer senior and unattached patients among others offering both preventive and responsive care through an interprofessional team of nurse practitioners nurses counsellors outreach workers and administrative staff. Client needs are the centre of service design from integrated clinical care to wellness supports and health education. DCHC supports community members with both preventive and responsive care.

This is an exciting time to join DCHC as we continue to expand our impact on local health care by advancing our Strategic Plan Theory of Change brand client stories and resources.

Position Overview

The Director Integrated Care & Experience is a strategic leader responsible for advancing integrated equitable and person-centred care across Durham Community Health Centre (DCHC). As a member of the Integrated Care & Experience leadership team the Director works collaboratively with the Vice President and peer Director to provide portfolio-wide leadership ensuring services remain responsive accessible high-quality and aligned with DCHCs Strategic Plan community needs and funder expectations.

While sharing collective accountability for the success of the Integrated Care & Experience portfolio this role provides primary leadership for designated Hub models community integration outreach and strategic partnerships within the Integrated Care & Experience portfolio. The Director is responsible for strengthening place-based models of care fostering meaningful community engagement and advancing collaborative approaches that improve access health equity and integrated service delivery.

The Director provides strategic and operational leadership across designated programs and services leading service planning implementation quality improvement workforce development and continuous service innovation. Working closely with program managers clinical leaders community partners provincial organizations funders and people with lived and living experience the Director ensures services meet organizational priorities provincial standards funding requirements and local community needs.

Working in close partnership with the Vice President and peer Director the Director contributes to portfolio-wide planning service transformation and organizational priorities while providing primary leadership for assigned areas of responsibility. The Director is expected to work collaboratively across program boundaries provide reciprocal leadership coverage and contribute to the ongoing evolution of the Integrated Care & Experience portfolio.

Portfolio Leadership

As a member of the Integrated Care & Experience (IC&E) leadership team the Director shares collective accountability for the overall success of the portfolio. While each Director has primary areas of responsibility both roles are expected to work collaboratively to ensure seamless service delivery consistent leadership and achievement of portfolio objectives.

The Director is expected to:

• Share responsibility for achieving the strategic operational financial quality and people objectives of the Integrated Care & Experience portfolio.
• Provide reciprocal leadership coverage during planned and unplanned absences to ensure continuity of operations decision-making and leadership.
• Collaborate with the Vice President and peer Director to balance workload resources emerging priorities and strategic initiatives across the portfolio.
• Contribute to organizational and portfolio priorities beyond their primary areas of responsibility recognizing that responsibilities may evolve in response to organizational needs funding service demands and strategic direction.
• Foster a unified leadership culture that promotes collaboration innovation accountability continuous improvement and organizational success over individual program ownership.
• Build strong trusting relationships across the leadership team to support integrated decision-making shared accountability and a consistent leadership approach.

The allocation of programs projects strategic initiatives partnerships and other portfolio responsibilities within the Integrated Care & Experience portfolio may evolve over time in response to funding emerging opportunities service demands workload balancing and organizational transformation. Directors are expected to demonstrate flexibility in assuming leadership for new or revised areas of responsibility as determined by the Vice President Integrated Care & Experience.

Primary Leadership Responsibilities

Strategic Leadership and Service Delivery

• Provide strategic and operational leadership for designated Hub models community-based programs and initiatives assigned within the Integrated Care & Experience portfolio.
• Lead the strategic development implementation continuous improvement and sustainability of designated Hub and community-based models of care ensuring alignment with DCHCs Strategic Plan funder requirements provincial frameworks and evolving community needs. This may include initiatives such as the HART Hub Youth Wellness Hub and future integrated community-based models of care.
• Provide executive oversight of designated services to ensure safe accessible equitable responsive and high-quality care for clients families and communities.
• Advance integrated service delivery across primary care mental health and substance use housing and social services outreach peer support system navigation wellness programming and community-based supports to improve access continuity of care and client outcomes.
• Lead the implementation of service plans that reflect organizational priorities funder expectations community needs and Hub governance or steering committee direction.
• Ensure operational excellence and accountability through effective oversight of service agreements quality and performance standards data integrity and traceability reporting obligations risk management audit and accreditation readiness and regulatory compliance.

People Leadership

• Provide leadership coaching mentorship and performance oversight to managers and interdisciplinary teams fostering a culture of accountability collaboration innovation continuous learning and psychological safety.
• Foster an inclusive client-centred equity-driven workplace that reflects DCHCs values and commitment to anti-racism anti-oppression trauma-informed care and culturally safer practices.
• Partner with Talent & Culture to support workforce planning recruitment onboarding succession planning employee engagement labour relations attendance management and performance management.
• Promote leadership development and staff capability in integrated care culturally safer care trauma-informed practice youth engagement community development quality improvement and interdisciplinary collaboration.
• Ensure staffing models and operational resources support safe accessible sustainable and responsive service delivery across designated programs.

Community Integration Engagement and Outreach

• Lead DCHCs community integration engagement and outreach strategy for designated programs strengthening the organizations visibility credibility and trusted presence across Durham Region.
• Develop and maintain meaningful relationships with residents community groups Indigenous partners municipalities schools social service organizations and other stakeholders to improve access trust and collaboration.
• Ensure outreach approaches are equitable culturally responsive trauma-informed and designed to reduce barriers to care for priority populations.
• Identify emerging community needs trends and opportunities that inform service planning innovation program development and organizational priorities.
• Lead planning evaluation quality improvement and risk management activities that strengthen community impact and service effectiveness.

Strategic Partnerships and System Leadership

• Partner with corporate service teams including Finance Talent & Culture Enterprise Performance Evaluation & Strategic Initiatives (EPESI) Communications & Development Facilities IT Procurement to support integrated planning resource stewardship organizational performance risk management and continuous improvement.
• Develop and sustain strategic partnerships that strengthen integrated care improve community outcomes and advance DCHCs strategic priorities.
• Strengthen referral pathways coordinated access and integrated models of care through collaboration with health care providers municipalities housing and social services education partners community organizations and provincial initiatives.
• Collaborate with provincial organizations including the Youth Wellness Hubs Ontario Provincial Office and other provincial or regional partners to support implementation fidelity knowledge sharing innovation and system alignment.
• Champion meaningful engagement of clients youth families caregivers and people with lived and living experience in service planning co-design quality improvement and evaluation.
• Represent DCHC at regional and provincial planning tables collaborative initiatives community partnerships funder meetings implementation groups and sector networks positioning the organization as a leader in integrated community-based care.

Quality Performance and Continuous Improvement

• Lead the development and use of performance dashboards evaluation findings client feedback equity indicators and operational insights to inform decision-making service improvement and strategic planning
• Monitor and act upon key performance indicators aligned with organizational priorities funder expectations and designated program objectives using evidence to drive continuous improvement accountability and service excellence.
• Foster a culture of evidence-informed decision-making learning accountability and continuous quality improvement that enhances clinical quality client experience integrated care delivery operational performance and population health outcomes.
• Identify manage and escalate operational clinical client workforce privacy partnership financial and reputational risks implementing mitigation strategies in collaboration with the Vice President and organizational leaders.
• Contribute to portfolio planning resource stewardship sustainability budget oversight and organizational decision-making in partnership with the Vice President and peer Director.

Strategic Planning and Innovation

• Contribute to the development and implementation of DCHCs strategic operational and portfolio plans.
• Identify opportunities to strengthen integrated community-based models of care through Lead strategic initiatives assigned by the Vice President Integrated Care & Experience.
• Support the development of business cases funding proposals partnership opportunities and service expansion initiatives that enhance organizational sustainability and community impact.
• Foster a culture of innovation learning and evidence-informed decision-making that continuously improves access integration client experience workforce effectiveness and population health outcomes.

Financial and Resource Stewardship

• Provide stewardship of assigned operational budgets and resources ensuring financial sustainability accountability and alignment with organizational priorities.
• Monitor financial performance identify risks and opportunities and implement appropriate mitigation strategies.
• Support funding applications budget development and resource planning to sustain and expand integrated community-based services.
• Ensure resources are allocated effectively to maximize client outcomes operational efficiency and value.

Qualifications & Experience

• Undergraduate degree in health administration health sciences nursing social work public health community development business administration or a related discipline. A Masters degree in a relevant field is considered an asset.
• A minimum of five to seven years of progressive leadership experience within health care community health mental health and substance use housing youth services social services or related sectors with demonstrated success leading interdisciplinary teams and complex integrated programs.
• Demonstrated ability to provide strategic and operational leadership across integrated models of care Hub services community-based programs interdisciplinary teams and partnerships serving individuals and communities with complex health and social needs.
• Strong understanding of integrated care population health health equity trauma-informed care culturally safer care anti-racism anti-oppressive practice and the social determinants of health with the ability to translate these principles into service design and operational practice.
• Knowledge of Ontarios health system community health centres integrated care models provincial priorities and relevant legislative regulatory governance privacy quality and accountability frameworks. Experience with initiatives such as HART Hubs Youth Wellness Hubs Ontario or other integrated community-based models is considered an asset.
• Experience leading Hub models community integration initiatives outreach services interdisciplinary teams strategic partnerships or other integrated community-based models of care is considered an asset.
• Demonstrated experience in strategic planning operational leadership quality improvement performance measurement evaluation risk management budget oversight and resource stewardship within a complex health or community services environment.
• Proven ability to build and sustain collaborative relationships with community partners funders Indigenous organizations municipalities health service providers schools community agencies clients families and people with lived and living experience.

• Demonstrated ability to influence negotiate and build consensus across diverse stakeholder groups while fostering collaboration innovation and integrated approaches to service delivery.
• Strong leadership organizational project management change management analytical and problem-solving skills with the ability to lead through complexity ambiguity and competing priorities.
• Skilled people leader with demonstrated success developing high-performing teams fostering accountability supporting staff development and creating an inclusive psychologically safe and values-driven workplace culture.
• Excellent verbal written facilitation and presentation skills with the ability to communicate effectively across all levels of the organization and with external partners.
• Valid Ontario drivers licence and access to a reliable vehicle with the ability to travel between DCHC sites and partner locations across Durham Region as required.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served including Indigenous peoples racialized persons persons with disabilities members of the 2SLGBTQIA community and other equity-deserving groups.

Application Process:

1)While we thank all applicants for their interest in applying only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months for future consideration.

2)All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant it is your responsibility to ensure that you check your email regularly.

3)All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

4)Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act 2005 (AODA) the provisions of the Ontario Human Rights Code and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations please contact our Talent and Culture team at or by email to..

Required Experience:

Director