Director, HR Service Delivery Systems
Job Location:
Mississauga - Canada
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Position Summary
The Employee Care Team provides HR support to all McKesson employees and people leaders. The Employee Care Teams mission is Helping employees with everyday HR needs and coaching people leaders to effectively lead their teams. The Strategy & Enablement team within the Employee Care teamenables Employee Care to achieve their mission through delivering a great self-service HR experience enabled by easy-to-use technology and employee-centric HR content and by equipping HR representatives with the latest information so they can provide exceptional service to employees when more support is needed beyond the self-service offerings.
TheDirector HR Service Delivery Systemsgoal is toenhancehow HRservice deliverysystemswork leverage automation and AI responsibly and enhance and build people technology that enables teams to deliver exceptional employee service experience. This role is responsible for the strategic and operational ownership of HR Service Deliveryplatforms(e.g.ServiceNow)from a business perspective. This role serves as the primary liaison between HRservice deliverystakeholders and technology teams to ensure the platform delivers measurable business value exceptional employee experience and scalable HR service operations.
Activitiesinclude scopingcurrent-state HR processes and workflows to identify friction points manual workarounds duplication and areas prone to human error; use findings to design simplified future-state workflows that are scalable intuitive and adoption-ready.Align platform capabilities with HR Shared Services employee experience and business objectives.
Owns: Product strategy governance demand management prioritization roadmap business requirements stakeholder alignment release preparedness adoption and value realization.
Does Not Own: Technical architecture platform administration integrations development infrastructure or security configuration.
The ideal candidate brings HR shared service delivery expertise(including workflows) technology fluency AI curiosity change enablement capability and the discipline to translatebusinessneeds into scalable data-informed products workflows and adoption plans.
Key Responsibilities(List the top five to seven essential responsibilities in priority order.)
Develop and maintain the service delivery strategy and roadmap including ServiceNow HRSD business product visionandstrategyforHR Services operationstechnologysuch as the phoneand qualitymonitoringplatforms.
Lead governance enhancements and demand managementincluding process forums and decision-making activities. Manage intake assessment prioritization and approval of enhancement requests.
Identify evaluate and implement enhancement opportunities to streamline or improve processes enhance system functionality and increase self-service capabilities.
Drive continuous improvement initiatives that increase efficiency quality and employee satisfaction.
Partner withMcKesson Technology COEs andstakeholdertoadvance objectives.
Create businesscases fortechnology investment and qualify the valuecreated throughtechnologyinvestment.
Minimum Job Qualifications(Knowledge Skills & Abilities):
Education/Training
Degree or equivalent and typically minimum 10 years of relevant experience.
Preferred:DirectServiceNow HR Service Delivery (HRSD) experience
Business Experience
Previous experience in ashared servicesoperations environment
Specialized Knowledge/Skills
Technologyfluencyincludingautomation and AI
Communication written and verbal
Attention to detail
Project management
Relationship management
General HR knowledge foundation
Working Conditions:
Environment (Office warehouse etc.)
Traditional office environment.
Physical Requirements (Lifting standing etc.)
Large percent of time performing computer-based work is required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$122100 - $162800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Required Experience:
Director
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
