Director, Digital Solutions

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

The Digital Solutions team delivers strategic innovative digital solutions and platforms to CIBCs business clients in Small Business (Business Banking) Private Banking Commercial and Large Corporate segments. Our team is committed to providing products strategies and implementation services that foster positive profitable relationships and support our clients evolving needs.

Reporting to the Senior Director Digital Solutions you will be responsible for developing leading and executing on the Digital Solutions Strategy in particular leading Cash Management Online which is the banks main client facing business platform. These business payment platforms are used to deliver access to critical payment products and reporting to our clients including Wires ACH EFT Bill Payments e-Transfers Information Reporting and Credit Card reporting. The role drives innovation operational effectiveness and market competitiveness ensuring channels are client-focused efficient and compliant with regulatory requirements. You will leverage your expertise in business payment platforms client journeys and design and payment products to deliver a superior client experience through our business platforms. You will also be responsible for the leadership and management of product managers supporting both existing channels and innovations to achieve revenue growth market penetration and profitability through implementation of strategic and tactical initiatives while ensuring support for frontline sales and operational teams.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Product/Project Management- Accountable for business payment platforms and the Group/Senior Product Manager portfolio. Maximize market share and revenue targets. Guide the team in best-in-class product management practices ensuring initiatives deliver sustainable revenue. Develop business cases project plans and processes aligned with organizational objectives deadlines and quality standards. Conduct market research and client feedback analysis to ensure competitive product positioning.

• Strategy - Lead thought leadership for Digital Solutions supporting strategy development and tactical execution aligned with roadmaps. Identify and prioritize strategic initiatives supporting CIBCs business payments strategy. Assess and recommend options on strategy initiatives to the Leadership Team. Support strategic partners in identifying new markets and required products/services. Participate in relevant industry events and committees (e.g. Payments Canada Interac).

• People Management - Lead and manage staff to drive commitment to the organization team and role. Set clear context for work assignments aligned with business priorities. Build team capabilities through development opportunities performance feedback and coaching. Foster product management disciplines and strategic thinking. Champion CIBCs mission values and compliance standards. Hire and align talent to business unit goals.

• Collaboration - Partner with internal/external stakeholders to shape recommendations for strategic initiatives. Work with Commercial Banking Technology Retail Banking and other partners on Digital and Payments Strategy. Deliver comprehensive analysis to influence stakeholders and drive adoption of recommendations.

• Risk & Compliance - Identify and escalate organizational risks and opportunities within strategic projects. Develop and obtain approval of project materials outlining goals deliverables risks and mitigation steps. Monitor the regulatory environment to ensure all products and processes meet regulatory and legislative requirements.

Who You Are

• You can demonstrate 10 years of experience withDigital channels both browser based and online connectivity.

• You have excellent knowledge of critical payment products and reporting delivered through business platforms including Wires ACH EFT Bill payments e-Transfers Information Reporting and Credit Card reporting.

• You have demonstrated experience with communications to sales professionals and clients.

• You have the ability to plan lead and co-ordinate a number of concurrent strategic projects initiatives and non-routine activities involving innovative approaches and a strategic orientation.

• You have strong analytical skills with a proven ability to gather synthesize analyze and interpret data and information and formulate appropriate insights options and recommendations.

• You have well-developed leadership people management and team building skills. You have a demonstrated ability to provide strategic direction lead manage coach and motivate people and be comfortable being a people manager in a cross functional environment.

• You have strong organizational skills including planning initiation delivery and review; working knowledge of project management practices and procedures.

• You have the ability to make decisions independently with minimal direction in order to respond to changing business priorities and to represent the relevant business sponsor as required.

• You have strong influencing negotiating and communication skills with the ability to build collaborate with and lead working teams of members from different areas of CIBC and build and maintain effective working relationships.

• You are results-oriented. You are consistently delivering results are goal-oriented and end-product driven effective under pressure and against tight deadlines. You drive towards goals with energy and enthusiasm.

• You are digitally savvy innovative and embrace evolving technologies and change.

• You are creative and have innovative thinking. You are quick to identify issues and underlying problems. You are efficient at assembling data structuring information and executing rigorous analysis. You employ good judgment in making decisions and recommendations.

• You have strong teamwork interpersonal and partnering skills. You can lead and follow and integrate your own ideas with those of others.

• You demonstrate strong presentation skills for an executive audience.

• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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