Digital Senior ManagerManager, Unified Client Experiences
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Job Summary
THE BUSINESS
We are Everyday Luxury.
Itswhat we do and how we do it together.
Itsworking alongside world-class talent in pursuit of world-class results.
Itsmaximizing your potentialina high-performance culture.
Itsknowing that wherever you are you belong.
Itselevating your world and the world of those who love and will love Aritzia.
ItsYou. And an endless runway of opportunity.
WithaGlobalSupportCampus in Vancouver andadditionalSupport Office hubsin major cities across North AmericaincludingToronto New YorkLosAngelesandSeattleourworkplace network is strategically designed tosupport our People and serve ourClientsa frictionlessexperience. So you can do what you do best with us.
THE TEAM
The mission of theCustomer Departmentis todeeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channels.
THE OPPORTUNITY
Aritzia is growing andourCustomerteam is growing with it. This is a unique opportunity to be part of the team responsiblefor seamlessly connecting physical and digital touchpoints around the client to deepen the human connection in every interaction.As the Senior Manager/ManagerUnified Client Experiences you will play a pivotal role acting asthe primary partner between Retail and Digital teamsto drivethe planning operationalization and execution of client-facing experiences that elevate service empower stylists and create meaningful connections with clients across channels.With the skills you gain in this role the opportunities are endlessfrom a rewarding career inCustomer to continued growth and development with Aritzia.
THE ROLE
As theSenior Manager/ManagerUnified Client Experiencesyou will lead the team to:
Design develop and operationalize innovative client-facing experiences that strengthen client relationships empower stylists and seamlessly connect Retail and Digital.
Partner cross-functionally to align priorities build consensus define requirements and deliver a shared roadmap.
Partner with subject matter experts across Retail and Digital to translate client stylist and business needs into scalable experiences processes and tools that create a seamless end-to-end journey
Immerse yourself in Retailboutiques and experiencesto understand client and stylist needs and inform experience design and adoption.
Lead the launch adoption and optimization of new experiences through effective planning stakeholder management and change enablement.
Establish measurement frameworks and leverage insights to evaluate impact and continuously improve experiences.
THE QUALIFICATIONS
TheSenior Manager/ManagerUnified Client Experienceshas:
Proven skills certificationseducationand/or experience in:
Customer experience omnichannel retail program management business operations or a related field
Designing andbuildingnet newclient-facing experiences services and capabilities across physical and digital channels
Leading complex programs and large-scale launches with competing priorities and cross-functional dependencies in a fast-paced environment
Partnering with business and technology teams to bring client-facing capabilities to life
Influencing stakeholders building alignment and navigating ambiguity across functions and levels
Balancing client experience ambitions with operational realities to deliver solutions that are both elevated and scalable
Leveraging data client insights and performance metrics to evaluate impact and inform decisions
A passion for retail and a willingness to immerse in frontline operations to deeply understand client and stylist needs
Experience in fashion luxury or other premium consumer-facing industries is considered an asset
A commitment to learn and apply Aritzias Values and Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business
THE COMPENSATION
At Aritzia we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.
The range for roles at thislevelis$100000-$300000/year. Totalcompensation may include base bonus and/or equity depending on the role which has the potential to be greater than this range.
With comprehensive benefits aspirational workspaces and elevatedperksand experiences we provide it all.
THEPERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product DiscountMaybe youveheard of our famous product discount Or our exclusive private shopping events You have now.
Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.
A-OKCommissary& CafeEveryday Luxury dining exclusive to in-house bistro and cafeisa private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
The SETOur in-office fitness studio and gym withstate-of-the-artequipment custom-createdclassesand optional personal training. Open 7 days a weekitworks out well.
Aritzia Virtual WellnessBecause your healthhappinessand safety matter we provide24/7 resources to support you in your wellbeing goalswhethertheyrephysical mentalsocialor financial.
Aspirational WorkplaceOur offices are specially designed to be spaces of creativityproductivityand inspiration.Theyrealso dog friendly. Woof.
AmenitiesAdditional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
The ExtrasWe also offer a multitude of otherperkslike dry-cleaning hotel and restaurant discounts self-carepromosand on-site medical care.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Were committed to making your experience positive and transparent. Please note our recruiters will only contact you using an @ email address. If you receive recruitment-related messages from other domains please disregard them.
Required Experience:
Senior Manager
