Digital Senior ManagerManager, Loyalty

THE BUSINESS

We are Everyday Luxury.

Itswhat we do and how we do it together.

Itsworking alongside world-class talent in pursuit of world-class results.

Itsmaximizing your potentialina high-performance culture.

Itsknowing that wherever you are you belong.

Itselevating your world and the world of those who love and will love Aritzia.

ItsYou. And an endless runway of opportunity.

WithaGlobalSupportCampus in Vancouver andadditionalSupport Office hubsin major cities across North AmericaincludingToronto New YorkLosAngelesandSeattleourworkplace network is strategically designed tosupport our People and serve ourClientsa frictionlessexperience. So you can do what you do best with us.

THE TEAM

The mission of theCustomer Departmentis todeeply understand our customers create programs and enablers to activate customer value and advocate for the customer across our channels.

THE OPPORTUNITY

Aritzia is growing and ourLoyalty team is growing with it. This is a unique opportunity to be part of the team responsible formaximizing our clients affinity for Aritzia. You will play a pivotal role in the design development and delivery of the loyalty strategy and program collaborating cross functionally to ensure we create personalized Everyday Luxury experiences to our clients across all loyalty touchpoints. Withpeople at the heart of everythingwedoyou willsupport your high-potential people to grow rewarding careers at Aritziawhile enjoying one yourself.

THE ROLE

As the Senior Manager/Manager Loyalty you will lead the team to:

• Lead the design delivery and evolution of loyalty initiatives including benefits promotions campaigns and program enhancements.
• Translate loyalty strategy into scalable operating models member experiences and measurable business outcomes.
• Drive the loyalty strategy and lifecycle by partnering cross-functionally to integrate loyalty into Go-to-Market (GTM) plans client journeys calendars and business playbooks.
• Enable the successful execution of targeted campaigns offers and personalized member experiences across loyalty touchpoints.
• Drive adoption and organizational readiness by enabling teams to effectively leverage loyalty capabilities across the business.
• Monitor program performance and partner with cross-functional teams to optimize capabilities grow member engagement retention and value.
• Communicate business requirements across cross-functional teams to align priorities inform decision-making and drive successful delivery of loyalty initiatives.

THE QUALIFICATIONS

The Senior Manager/Manager Loyalty has:

• Proven skills certificationseducationand/or experience in:
  • Strong background in Marketing Customer Experience strategy and delivery enterprise-scale program management or related fields.
  • Experience in retail brand or CPG environments and/or managing loyalty membership rewards or customer engagement programs is an asset.
  • Experience partnering with Marketing teams to translate loyalty strategy into campaigns contact strategies and personalized messaging.
  • Proven ability to develop and execute GTM strategies in collaboration with cross-functional stakeholders.
  • Experience leading end-to-end execution of complex cross-functional initiatives from planning and launch through adoption and optimization.
  • Proven ability to communicate requirements build alignment influence decisions and manage stakeholders across functions and levels.
  • Strong analytical mindset with experience measuring program health member engagement and marketing effectiveness.
• A commitment to learn and apply Aritzias Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this levelis$100000 - $300000 per year. Total compensation may include base bonus and/or equity depending on the role which has the potential to be greater than this range.

With comprehensive benefits aspirational workspaces and elevatedperksand experiences we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product DiscountMaybe youveheard of our famous product discount Or our exclusive private shopping events You have now.
• Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.
• A-OKCommissary& CafeEveryday Luxury dining exclusive to in-house bistro and cafeisa private oasis where employees can enjoy curated subsidized Everyday Luxury dining.
• The SETOur in-office fitness studio and gym withstate-of-the-artequipment custom-createdclassesand optional personal training. Open 7 days a weekitworks out well.
• Aritzia Virtual WellnessBecause your healthhappinessand safety matter we provide24/7 resources to support you in your wellbeing goalswhethertheyrephysical mentalsocialor financial.
• Aspirational WorkplaceOur offices are specially designed to be spaces of creativityproductivityand dog friendly. Woof.
• AmenitiesAdditional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
• The ExtrasWe also offer a multitude of otherperkslike dry-cleaning hotel and restaurant discounts self-carepromosand on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Were committed to making your experience positive and transparent. Please note our recruiters will only contact you using an @ email address. If you receive recruitment-related messages from other domains please disregard them.