Deputy Head of Training
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Job Summary
Description
The Training Center Operations and Standards Leader acts on behalf of the Head of Training within assigned Training Center(s) and is responsible for ensuring the effective delivery quality standardization and regulatory compliance of training programs.
Operations
Represent the Head of Training within assigned Training Center(s).
Oversee the local delivery of training in accordance with applicable regulations company policies procedures and guidance from the Head of Training.
Provide proactive oversight and management of Training Center programs.
Identify and communicate emerging issues risks and opportunities for training program enhancement to the Global Head of Training.
Coordinate with local Training Center leadership and staff to identify operational needs and facilitate support from the Head of Training and other departments as required.
Identify and share best practices assess the impact of proposed changes and support change management initiatives.
Monitor and maintain operational data to support business and training decisions.
Advise and support local Training Center leadership Training Managers and Lead Instructors to help ensure alignment consistency and quality in training delivery.
Training and Standards
Monitor review and implement applicable regulatory customer and industry requirements related to training content and delivery.
Support the implementation of global standardization policies across local training programs.
Monitor training quality and initiate or recommend corrective actions to address identified discrepancies or deficiencies.
Collaborate with Standards Quality and Regulatory departments to maintain alignment with the Global CAE Network.
Resolve internal and external issues related to training quality standards policies procedures and customer relationships.
Recommend remedial training plans for clients who do not meet expected performance standards.
Monitor and verify the use of training resources including TCOM to support consistent training delivery.
Provide guidance and support for the development and implementation of new training programs.
Maintain instructor currency in at least one assigned aircraft model.
Participate in client training activities for approximately 10% of working time (about two days per month).
Perform additional duties as assigned by the Head of Training.
Customer Relations
Review customer satisfaction surveys and other feedback and take appropriate action to support a high-quality client experience.
Develop and maintain professional relationships with key customers and clients.
Promote a customer-focused approach while managing competing priorities and operational challenges.
Minimum Qualifications
Hold or have held a professional pilot license or possess equivalent aviation operational experience.
Experience in aviation training management aviation operations management or a related aviation environment acceptable to applicable regulatory authorities.
Working knowledge of applicable aviation regulatory authorities and regulations.
Demonstrated ability to manage complex operational and training-related issues.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications collaboration tools and internet-based systems.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Demonstrated problem-solving and decision-making skills with minimal supervision.
Ability to collaborate across multiple functions including Sales Customer Service Scheduling Engineering Technical Services Human Resources Regulatory Affairs/Compliance and Quality.
Commitment to quality continuous improvement standardization and customer satisfaction.
Ability to work primarily from either the Dallas Texas or New Jersey training facility.
Ability to sit stand and use telecommunication and computer equipment for extended periods.
Ability to lift up to 15 lbs. (6.8 kg).
Ability to occasionally stoop or squat.
Preferred Qualifications
Current instructor qualification and examiner credentials.
Experience implementing training standards quality assurance processes or regulatory compliance programs.
Experience leading change management initiatives in a training or operational environment.
Experience developing and implementing new aviation training programs.
Experience analyzing operational data to support decision-making and continuous improvement initiatives.
Demonstrated ability to influence stakeholders in a matrixed organizational environment.
Benefits
Weve designed flexible policies to promote well-being and growth based on role-specific eligibility and requirements:
Comprehensive medical dental vision and EAP plans.
401(k) and employee stock purchase programs with CAE match.
Generous paid time off including vacation and parental leave.
Company-paid life insurance AD&D short-term disability and caregiver support.
Optional benefits including legal coverage dependent life insurance pet insurance and flexible spending accounts (FSAs).
Programs supporting employee well-being and work-life balance.
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
Director
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
