Dept Mgr ElectricalPlumbingHardwareSeasonalGarden Centre

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates executing strategic merchandising plans managing inventory and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control loss prevention operational efficiency and ensuring compliance with company policies and procedures.

• Lead the department by setting the example in safety customer service and visual merchandising standards.
• Drive sales by actively engaging with customers analyzing performance metrics and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools training and support needed to succeed.
• Coach and develop team members through regular feedback performance conversations and identifying growth opportunities.
• Resolve associate and customer concerns professionally promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store-wide initiatives uphold operational standards and contribute to a positive team environment.

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA-approved steel-toed footwear is required while on shift.
• Grade 12 diploma or equivalent is required.
• Career progression opportunities include advancement to Assistant Manager roles.
  
  What we Offer
• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical Dental Vision RRSP Matching and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving Limited organization