Department Manager LBMKitchenBathFlooringPaintHouseholdDécor

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates executing strategic merchandising plans managing inventory and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control loss prevention operational efficiency and ensuring compliance with company policies and procedures.

• Lead the department by setting the example in safety customer service and visual merchandising standards.

• Drive sales by actively engaging with customers analyzing performance metrics and implementing action plans to meet targets.

• Communicate priorities clearly to associates and ensure they have the tools training and support needed to succeed.

• Coach and develop team members through regular feedback performance conversations and identifying growth opportunities.

• Resolve associate and customer concerns professionally promoting a respectful and inclusive store culture.

• Partner with the Assistant Manager to support store-wide initiatives uphold operational standards and contribute to a positive team environment.

• Proven ability to lead and motivate a team in a fast-paced retail setting.

• Strong organizational and problem-solving skills with the ability to manage shifting priorities.

• Demonstrates a passion for customer service and a commitment to achieving sales goals.

• Previous experience in retail sales and team supervision is preferred.

• Product knowledge within the department is considered an asset.

• Ability to lift up to 55 lbs and stand for extended periods.

• CSA-approved steel-toed footwear is required while on shift.

• Career progression opportunities include advancement to Assistant Manager roles.

  
  
  What we Offer

• Wellness Program

• Employee and Family Assistance Plan

• Employee Discounts

• Medical Dental Vision RRSP Matching and PTO benefits

• Growth and development opportunities through KENT and the greater J.D. Irving Limited organization