Dental Administrative Assistant

FT Dental Administrative Assistant Status: Full-time PermanentLocation: London ONHours: 35 hours/week (5 days)Salary: $46027 to $57534Paid Time Off: 3 weeks vacation 12 health & 3 personal days 5 spiritual/cultural days professional development and your birthday offBenefits: Comprehensive health dental EFAP life insurance and morePension: HOOPP (defined benefit plan)Posting Date: July 20 2026 Deadline: Open Until FilledSouthwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse dynamic multiservice Indigenous health and wellness agency. We strive to provide quality wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve status non-status Inuit and Metis within the Southwest Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible of high quality and are culturally appropriate. It is SOAHACs objective to build health care capacity within Indigenous communities. Currently we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London SOAHAC Dental Clinic with occasional travel to support our Muncey Dental Clinic. Reporting to the Dental Supervisor the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics and will play a key role in client experience as well as handling books rescheduling cancellations and managing insurance claims verifications and billings. The Dental Administrative Assistant will be responsible for report generation reporting on patient flow revenue and other metrics to assist with clinic management. ResponsibilitiesGreet and register clients with professionalism warmth and cultural sensitivitySchedule reschedule confirm and manage client appointments to optimize provider time and reduce no-showsManage cancellations and follow-up appointments with attention to client care and clinic flowVerify insurance and government program eligibility and assist clients in understanding their coverage and financial responsibilitiesSubmit and track claims for NIHB HSO CDCP OSDCP and private insurers in accordance with program requirementsMonitor accounts receivable follow up on unpaid or denied claims and resolve billing discrepanciesCollect payments process billing transactions and maintain accurate financial recordsGenerate reports on patient flow revenue and other key performance indicators to support clinic operationsMaintain up-to-date and compliant client records in accordance with privacy regulationsProvide clear and compassionate communication regarding billing appointments and clinic policiesAct as a liaison between clients dental providers and external insurersSupport the dental team and clinic manager with administrative and operational tasks as requiredParticipate in training and quality improvement initiativesWork occasional extended hours as neededPerform other duties as assigned by the Dental SupervisorRequirementsDental Office Administration certificate from an accredited collegeMinimum of 5 years of experience in dental reception and billing with a strong preference for experience handling NIHB and other government dental programsIn-depth knowledge of dental billing codes insurance verification and claims submission processesFamiliarity with Ontario dental public health programs (e.g. HSO CDCP OSDCP) is an assetProficient in dental practice management software ideally ABELDent and Microsoft Office applicationsExceptional organizational and time-management skills with the ability to multitask and problem-solve in a fast-paced environmentStrong interpersonal and communication skills demonstrating professionalism empathy and cultural sensitivity when working with diverse populationsAble to work both independently and collaboratively within a team settingCommitment to accuracy efficiency client service and compliance in all aspects of billing scheduling and administrative supportWillingness to participate in Indigenous Cultural Safety training teachings and ceremoniesUp to date immunizations and recordsCurrent police check as a condition of employmentMust be able to travel between work locations as required to meet operational needs including travel between the London and Muncey sites on occasion with access to reliable job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre. SOAHAC values diversity and is an equal opportunity employer; however hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities you require accommodation to apply or if selected to participate in an assessment processplease advise Human Administrative Assistant Dayforce JobsPlease apply by submitting your resume and cover letter. If unable to submit through the careers portal you may submit to note that our applicant tracking system may use automated tools including artificial intelligence (AI) to support aspects of the recruitment process. All hiring decisions are made by our visit Southwest Ontario Aboriginal Health Access Centre online at: or like us on to learn more about us!We thank all those for applying but only those selected for an interview will be contacted.