DARK Haunt Monitor Usher

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• Completion of a High School Diploma or GED
• Experience providing customer service at a live entertainment venue or in a related setting

Assets:

• Previous experience in security services event operations or crowd management

Skills required for success:

• Strong interpersonal and customer service skills with a proven ability to resolve conflict respectfully
• Excellent problem-solving abilities and sound judgment in high-energy or high-conflict situations
• Working knowledge or understanding of de-escalation and conflict management techniques
• Clear verbal and written communication skills including the ability to relay operational instructions effectively
• A strong team-oriented mentality with a commitment to maintaining a positive and supportive workplace culture
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Ability to work evening weekend and night shifts during the autumn event season
• Ability to perform physical duties including standing walking and navigating dark spaces for extended periods

Work Environment:

• Operates onsite in both indoor and outdoor environments across varying autumn weather conditions (cold rain snow)
• Dynamic fast-paced event atmosphere featuring low light loud noise special effects and dark or confined structural zones

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 25 temporary part-time positions for up to 3 months

Hours of Work: Up to 39 hours per week

Salary Range: $20.320 Hourly

Recruitment Consultant: JP/JR

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

DARK is Fort Edmonton Parks premier large-scale Halloween festival delivering an immersive experience through intense haunts scare zones roving performers and high-energy the pivotal role of Haunt Monitor you serve as an essential frontline ambassador tasked with sustaining the events atmosphere while prioritizing the safety and well-being of both guests and performers. Positioned within dark immersive attractions you will help guide the flow of event attendees monitor crowd behavior and ensure respect for our historic facilities and creative props. You will also act as a vital line of defense for our scare actors actively looking out for their safety and health throughout the night. Working closely with Scare Leads and event staff you will help deliver an unforgettable adrenaline-pumping experience in a fast-paced autumn festival environment.

What will you do

• Enforce attraction guidelines and ensure guests interact respectfully with scare actors props and historic buildings
• Encourage continuous guest movement and manage operational traffic pinch-points using provided safety tools
• Monitor the health safety and well-being of scare actors stepping in or alerting supervisors if someone is unwell or in distress
• Deliver polite patient and professional customer service within a dynamic festival environment
• Apply de-escalation techniques when handling disruptive behavior or alcohol/substance policy violations escalating to security when necessary
• Provide wayfinding and clear communication during emergency situations or guest redirections
• Promptly report any incidents injuries or site hazards to the Scare Lead