Customer Trust Writer

Who we are:

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

The Customer Trust Writer is responsible for building customer confidence in Global Relay by owning high-quality responses to RFPs RFIs and due diligence questionnaires (DDQs) while also developing clear accurate and customer-facing security and trust documentation.

This role bridges Customer Trust Sales Security Legal and Product teamstranslating complex technical security and compliance concepts into clear compelling and customer-ready content. The role plays a key part across the customer lifecycle from pre-sales to ongoing customer trust and assurance.

*Please include a couple of writing samples along with your application*

Your responsibilities:

• Own end-to-end responses to RFPs RFIs and security questionnaires including drafting editing and final submission.
• Develop persuasive tailored executive summaries and proposal content aligned with customer requirements.
• Partner with Sales and Account teams to align responses with customer priorities and business context.
• Lead and manage responses to due diligence questionnaires (DDQs) vendor assessments and annual reviews.
• Develop maintain and continuously improve customer-facing documentation.
• Work with subject matter experts (Security Engineering Legal) to validate and update content.
• Ensure consistency accuracy and alignment with approved messaging and certifications (SOC 2 ISO etc.).
• Collaborate closely with Security Legal Product Engineering and Customer Success teams.
• Translate complex technical concepts into plain language for customer consumption.
• Track multiple deliverables and deadlines ensuring timely and compliant submissions.

About you:

• 5 years of experience in technical writing proposal writing customer trust or pre-sales content development.
• Bachelors degree in English Communications Computer Science or a related field.
• Experience in SaaS cloud or enterprise technology environments (strongly preferred).
• Proven experience handling RFPs RFIs DDQs or security questionnaires.
• Strong understanding of security privacy and compliance concepts (e.g. SOC 2 ISO 27001 GDPR).
• Exceptional writing editing and proofreading skills with attention to detail and accuracy.
• Ability to simplify complex technical and security concepts into clear customer-friendly language.
• Experience working with cross-functional teams and SMEs.
• Ability to manage multiple concurrent questionnaires proposals and documentation updates with clear prioritization and deadline management.
• Experience with proposal knowledge management CRM or workflow tools such as Loopio Salesforce Jira or similar platforms is a plus.

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .