Customer Support Center Representative
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
Temporary (Fixed Term)Position Overview:
The Customer Support Centre Representative (CSCR) is the first point of contact for both internal and external customers delivering efficient call direction services and supporting branch operations. This role requires strong communication multitasking and problem-solving skills to ensure a seamless customer experience in a high-volume 24/7 environment.Job Description:
Shift Hours & Compensation (Important)
- 24/7 operation this centre never closes
- This is a full time position for 6 months- could extend
- This isnot a MondayFriday role
- Rotating5x2 schedule (days off vary and are not guaranteed on weekends)
- Shifts rotate approximatelyevery 2 weeks
- Typical shifts:
- 1:00 PM 9:00 PM
- 9:00 PM 5:00 AM
- Includesevenings overnights weekends and holidays
Compensation:
- Full-Time:$24.00/hour (37.5 hours per week)
Top Responsibilities (What Youll Do)
- Answer and manage incoming calls using Genesys assessing needs and routing accurately
- Provide professionalfirst-point-of-contactsupport to customers and internal teams
- Create and document service cases in Salesforce for follow-up and resolution
- Triage customer chats and connect inquiries to the correct teams
- Monitor shared inboxes and respond to after-hours service requests
- Document and relay urgent messages call-outs and operational updates
- Support branch operations including reception coverage when needed
- Generate and distribute sales leads and customer inquiries to appropriate teams
- Maintain accurate customer information and internal systems (PCC/CCAT directories etc.)
- Perform overnight and administrative tasks including reporting and system updates
What Were Looking For
- Strong communicator with a professional and confident phone presence
- Customer-focused with asolution-oriented mindset
- Able to multitask and stay organized in afast-paced high-volume environment
- Strong attention to detail and problem-solving skills
- Self-motivated and able towork independently while contributing to a team
- Reliable focused and adaptable to changing schedules
- Comfortable supporting a diverse customer base includingrural and agricultural customers
Technical Skills
- Proficiency in Microsoft Office
- Experience with Salesforce Genesys or similar systems is an asset
- Ability to quickly learn new tools and systems
Qualifications
- High School Diploma (Grade 12) or equivalent
- Minimum 1 year in a call centre or customer service environment
- Experience working in a high-volume or 24/7 setting is preferred
Why Join Finning
- Be part of anindustry leaderthat supports essential industries like construction mining and agriculture
- Gain valuable experience in afast-paced operations-focused environment
- Join asupportive team-oriented culturewhere your contribution matters
- Build strong customer service communication and problem-solving skills
- Enjoystable full-time hours(or flexible part-time options) in a critical role
- Make an impact as thefirst voice customers rely on24/7
Ready to start your career with Finning Apply today and be part of a team that keeps our customersand industriesmoving.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
