Customer Success Manager, Growth

Agency:

Job Function:

Job Subfunction:

Job Description:

Opportunity

Perpetua from Flywheel is looking for a Customer Success Manager (CSM) to join our team and serve as a strategic partner for Perpetuas SaaS this role youll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheels best-in-class commerce solutions. If you love translating insights into action collaborating across teams and making a real impact on client growth this role is for you.

In this role you will support our Perpetua product which focuses on the seller challenger brand and specialist agency segmentswithin the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the worlds smartest eCommerce businesses. Through the platform brands and agencies create goals based on strategy and rely on Perpetuas best-in-class always-on optimization to execute tactically.

What youll do:

Client Success & Strategic Account Management:

• Driveoptimalresults across a book of high-value clientsmanaging conversion retention adoption and CSAT while proactively addressing risks to maximize lifetime value.

• Lead client onboarding and build strategic relationships with key stakeholders serving as a trusted advisorand ensuring quick time-to-valueon the Perpetua platform.

• Develop andmaintaintailored success plans aligned with client businessobjectives; conduct regular strategy sessions QBRs and product training delivered with data-driven insights.

• Proactivelyidentifyupsell expansion and partnership opportunities to drive growthand promote client advocacy.

• Serve as the voice of the client providing actionable feedback to Product and Engineering teams to shape our platform roadmap.

• Collaborate with Sales Marketing and cross-functional teams to ensure seamless client experiences and accelerate success stories.

Who you are:

• You have prior experience in a Customer Success or client-facing role at a B2B SaaS company ideally in digital advertising eCommerce or retail media.

• Highly analytical witha track recordof leveraging data to inform decision-makingand communicate performance insights.

• Outstandingwritten and verbal communication skills withthe ability to clearly present complex information catered to diverse audiences.

• Passionate about building strongrelationships with clients and stakeholders earning trust with your consultative and proactive approach.

• You areresults-oriented anda natural problem-solver comfortable navigating technical questionsto resolve issuesand collaborating across teams toachieve shared goals.

• You are adaptable and thrive in a fast-paced high-growth environment and you are eager to keep learning about the evolving digital commerce landscape.

$82000 CAD

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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