Customer Success Account Manager

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

Are you passionate about helping customers accelerate business transformation through technology cloud and AI Do you thrive in complex environments that require leadership orchestration and customer advocacy

As a Customer Success Account Manager (CSAM) you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders align on strategic priorities and lead Customer Success Planning to help customers strengthen operational health accelerate cloud adoption and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities Success Programs and Success Management Services you drive coordinated execution and measurable value realization. You proactively manage customer risks guide governance and delivery rhythms and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.

• Build trusted advisor relationships with customer stakeholders and Microsoft teams helping align technology investments to strategic business priorities and outcomes.
• Lead stakeholder and priority alignment efforts across customer organizations establishing shared objectives success measures and governance approaches.
• Own Customer Success Planning and execution translating business priorities into coordinated success motions that drive measurable customer value.
• Orchestrate cross-functional execution that strengthens customer health accelerates cloud adoption and advances AI transformation across customer environments.
• Leverage Success Management Services Success Programs and broader Microsoft resources to drive scaled execution value realization and customer success outcomes.
• Proactively manage customer risks adoption challenges and delivery dependencies guiding stakeholders toward resolution and long-term success.
• Serve as a customer advocate and customer success leader continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $96000 - CAD $177600 per year.

Find additional pay information here:
Success Account Mgmt IC4 - Léchelle salariale de base typique pour ce rôle dans lensemble du Canada est de 96000 $ CAD à 177600 $ CAD par année.

Pour plus dinformation au sujet de la rémunération veuillez cliquer ici:
poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusquà ce que le poste soit pourvu.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant légalité daccès à lemploi. Tous les candidats qualifiés seront pris en considération pour lemploi sans égard à lâge à lascendance à la citoyenneté à la couleur aux congés médicaux ou familiaux à lidentité ou à lexpression de genre aux renseignements génétiques à létat dimmigration à létat matrimonial à létat de santé à lorigine nationale à un éventuel handicap physique ou mental à laffiliation politique au statut de vétéran protégé ou au statut militaire à la race à lethnie à la religion au sexe (y compris la grossesse) à lorientation sexuelle ou à toute autre caractéristique protégée par les lois ordonnances et règlements locaux applicables. Si vous avez besoin daide avec des accommodements religieux et/ou dun accommodement raisonnable en raison dun handicap pendant le processus de candidature apprenez-en plus sur la demande daccommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC