Customer Service Specialist

Salary: $62500$72500 (based on experience)  performance bonuses
Schedule: Monday to Friday 9AM -6PM or 10AM -7PM

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S. ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately issues are resolved quickly and customers consistently receive a hightouch whiteglove experience. This role is ideal for someone who is organized proactive and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Processing and managing customer orders (phone email online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes

A Day in the Life

• Handling dealer calls and inquiries (approximately 20% of the day)
• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams to resolve delivery or order issues
• Troubleshooting and resolving problems efficiently

Qualifications :

Qualifications & Skills

• Bilingual (French & English) to support North American teams and clients
• Post-secondary education or 3 years experience in landscaping or manufacturing
• 13 years experience in Customer Service Logistics or a similar customer-facing role
• Excellent communication problem-solving and multitasking skills
• Proven ability to manage customer conflict with positive outcomes
• Whiteglove customer-first mindset with strong ownership and follow-through
• Comfortable in a fast-paced team-oriented environment

Technical Requirements

• Experience with ERP systems such as Microsoft Dynamics 365 SAP etc.
• Familiarity with CRM software is considered an asset
• Overall strong computer proficiency
• Proficiency with Microsoft Office (Excel and Word)

Additional Information :

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks events free parking)

We thank all applicants for their interest however only those candidates selected for interviews will be contacted. 

Remote Work :

No

Employment Type :

Full-time