Customer Service Specialist

Union: Non-Union
New or Replacement: Replacement
Department: Manufacturing
Site: 2400 Skymark Ave. Unit 3 Mississauga Ontario 
Reports to: Operations Manager
Wage Range:  $45000 - $60000 annually
Hours: 37.5 Hours per Week
Status: Permanent Full-time

Number of vacancies: 1

Closing date: June 16 2026

Duties and Responsibilities: 

• Respond to customer inquiries via phone email chat and ticketing systems
• Troubleshoot product and service issues with clarity and efficiency
• Collaborate with technical teams to escalate and resolve complex problems
• Maintain accurate records of customer interactions and feedback
• Validate information to check for accuracy on product information pricing and terms.
• Process orders in the ERP system
• Identify opportunities to improve customer satisfaction and loyalty
• Contribute knowledge base articles and support documentation
• Participate in training sessions and team meetings to stay current on products and policies
• Maintain or improve set standards in Order Entry and Accuracy KPIs

Qualifications :

• Undergraduate degree in health sciences or a related field
• Minimum 2 years of experience in a customer service role preferably within a SaaS environment
• Strong interpersonal written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Experience with CRM systems and ability to adapt quickly to new technology and software systems
• Demonstrated commitment to client-centered service with an empathetic and patient approach
• Bilingualism (English/French) is considered an asset 

Additional Information :

We thank all applicants for their interest in this position with Traferox Technologies Inc. Please note that only candidates selected for an interview will be contacted.  

Remote Work :

No

Employment Type :

Full-time