Customer Service Representative Service Writer
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Job Summary
Schedule: Monday to Friday 37.5 hours per week
Build Your Career With Us
We are looking for a customer-focused Customer Service Representative / Service Writer to join our team in this role you will be the first point of contact for customers providing exceptional service at the rental counter while supporting equipment rentals sales transactions and administrative activities.
This is a fast-paced position that requires strong customer service skills attention to detail and the ability to manage multiple priorities while supporting customers and internal teams.
- Provide professional efficient and friendly customer service at the rental counter.
- Assist customers in person and over the phone with equipment rentals and service inquiries.
- Promote and sell rental products and services to meet customer needs.
- Prepare rental and sales agreements accurately and efficiently.
- Process equipment returns and close rental contracts.
- Manage equipment inquiries and availability using company systems.
- Utilize purchase order systems and maintain accurate transaction records.
- Support equipment servicing activities as required.
- Ensure all paperwork and documentation is completed accurately and processed promptly.
- Maintain knowledge of available equipment and rental product offerings to help customers identify the right solutions for their projects.
- Several years of direct sales and customer service experience.
- Strong communication and relationship-building skills.
- Proven ability to deliver exceptional customer service.
- Ability to work in a fast-paced environment and manage competing priorities.
- Strong organizational skills and attention to detail.
- Comfortable working with computerized systems and administrative processes.
- Understanding of construction projects job site requirements and equipment applications is considered an asset.
- Knowledge of heavy equipment construction equipment or rental operations is preferred.
- Ability to work under pressure and meet deadlines.
- Monday to Friday schedule.
- Stable 37.5-hour work week.
- Opportunity to work with a diverse fleet of equipment and industry-leading products.
- Collaborative and team-oriented environment.
- Ongoing opportunities to learn and grow your career.
If you enjoy working with customers thrive in a fast-paced environment and have a passion for sales and service wed love to hear from you. Apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
