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Customer Service Representative
Job Location:
Yearly Salary:
Posted:
11 September 2026 (Yesterday)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary:
The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence key performance indicators and commercial excellence activities within their LMSO. Successful Customer Service Representatives can expect to follow a career path leading to other roles.
Essential Responsibilities and Tasks:
Service Excellence
Create and Maintain Customer Masters
Complete Fraud Checklist & attach to Customer Account
Update Customer specific price (CSP)
Dedicate the first 2 hours of the day for order entry
Review ASANA cards and provide update within the card. Initiate cards as required.
Review open order report (VA05 & VA06)
Review order shipment status ZVL10U and push through DNs as required
Update b/o dates
Follow up on new product code set up
Attach all documentation to orders for transparency
Review credit blocks and product allocation blocks for release
Review VF04 to release order blocks on a daily basis
Review VFX3 to resolve and release invoices on a daily basis (Freight low margin high margin)
Review V.23 to release all blocked orders
Use MMBE and Production scheduler for inventory availability
Communicate Customer follow ups daily
EDI review B2B Monitor and reconcile
Upload customer portal invoices daily
Execute timely invoice adjustments
Process credit card payments as required
Update CSR KPIs daily on spreadsheet
Treat every Friday as month end
Commitment to 4 Hour Response time with internal / external parties. (This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it).
Maintain a broad knowledge of product availability (i.e. packaging lead times inventory)
Arrange collection of empty containers on behalf of the customer
Work with GM/AM for Return Authorizations and coordinate with customer
Complete administrative tasks and special projects as assigned
Consignment inventory reconciliation
Order customer branded labels for warehouses
Monitor customer telemetry to determine order entry
Collect End User Declarations (EUDs) and submit to Regulatory
Process Customer Complaints in SalesForce 2.0
Answer after hours customer calls as assigned (on call schedule / cellular phone)
Effectively Manage Email Inboxes
Monitor email for orders and enter any orders outstanding from the previous day. (All orders need to be entered within 24 hours of receipt)
File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.
Actively monitor Group inbox
Identify and train a Backup/Buddy System in collaboration with your Manager
Effective hand off tasks during absences communication and outstanding actions.
Ensure your back up is fully trained and capable to handle your workload in your absence.
Safety
Ensure safety is the first priority and that all activities are conducted in accordance with quality health safety and environmental management systems as well as corporate and local policies
Follow processes to prevent misloads our goal is Zero Misloads
Record Near Miss reports in Brenntag Operations Outreach (BOO)
Attend and complete safety training participate in Mock drills as required (example: Fire drill mock recall etc.)
Base salary range: CAD $ 55 000 - 60 000 k annually depending on experience skills and internal equity
Our Offer
We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.
- Individual development on-the-job training and development programs designed to help our employees grow in their careers.
- Competitive pay and incentives.
- Health and dental paid by company (with exception of LTD)
- DC pension plan matched 100% by employer up to 6%
- EFAP
- Starting 3 weeks vacation
- Flexible work hours
- Gym/wellness subsidy
- Tuition reimbursement
- Maternity and paternal leave top-up
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse inclusive accessible merit-based respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation record of offences age marital status family status religion gender identity protected veteran status disability or any other status protected by applicable Canadian provincial or local law.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law. Let us know if you require a disability-related accommodation.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example do not include your social insurance number photograph or banking information etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection use disclosure or retention of your personal information pleasecontact us.
Brenntag Canada Inc. is an inclusive employer.
Accommodation is available in accordance with theapplicable law.
Brenntag TA Team
Required Experience:
Unclear Seniority
About Company
Brenntag: Your trusted partner in chemicals. Discover our expertise in distribution, logistics, and value-added services, customized to your needs. Start now.
