Customer Service Representative Collision & Glass

We are seeking an experienced and customer-focused Bodyshop Customer Service Representative to join Jim Pattison Collision & Glass. The ideal candidate will have collision repair industry experience and a strong background in customer service with the ability to guide customers through the repair process while delivering a professional and reassuring role is the primary point of contact for customers throughout the repair journey requiring excellent communication skills attention to detail and the ability to manage customer expectations in a fast-paced : This is a full-time permanent position offering 40 hours per week. The regular schedule is Monday to Friday 8:00 a.m. to 5:00 p.m. with a one-hour unpaid lunch role reports to the Collision UsA division of the Jim Pattison Group the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison when he purchased a GM franchise. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive brands. Customer satisfaction is our priority and its accomplished through the strength of our employees. Learn more about us here: day in the lifeActing as the body shops front-line customer relations and service representative the Customer Service Representativeis responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication customer confidence and alignment between customers technicians estimators insurance partners and management throughout the repair as the primary point of contact for customers from vehicle intake through repair completion providing timely updates on repair status timelines approvals and any customers through the repair process by clearly explaining procedures estimates insurance-related information and next strong customer relationships through empathy professionalism effective communication and proactive customer expectations and resolve concerns using sound judgment patience and effective de-escalation appointments vehicle intake documentation and customer communications to support an efficient repair with estimators technicians insurance representatives and management to ensure a seamless customer accurate customer records and follow up as deliver a high standard of service in a fast-paced collision repair we look forPrevious experience in a collision repair facility automotive service department or bodyshop environment as a Bodyshop CSR Service Advisor Customer Service Representative or similar customer-facing automotive understanding of the collision repair process and customer ability to manage customer expectations and provide solutions in challenging verbal and written communication organizational skills with the ability to prioritize multiple patient and customer-focused working with insurance claims and repair processes is an to work effectively in a team join usCompetitive opportunities for career advancement and skill training provided by manufacturers and in-house access to vendor promotions offers and purchase and rewards benefits colleagues great working environment and a team building culture!How to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore more opportunities: This role requires successful candidates to submit a satisfactory Drivers thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process please contact us at