Customer Service Representative, Casual

Location Address:

Number of Openings:

Salary / Pay: $20.82/hour

Job Posting Description:

This is an onsite role #LI-Onsite

We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service.

If you are customer-focused and have experience establishing procedures to ensure client satisfaction then this is the role for you!

About the Role

• Provide professional support to customers by phone email and in-person interactions.
• Handle inquiries resolve complaints and ensure customer satisfaction.
• Process and manage customer order invoices returns and refunds.
• Maintain accurate and up-to-date records in our systems.
• Assist with general office responsibilities including filing data entry and reconciliations.
• Prepare reports and other administrative documents.
• Collaborate with team members to improve office operations and customer service strategies.

About You

• High school diploma required additional education or certifications
• Proficiency in Microsoft Office Suite (Word Excel (can maintain complex spreadsheets) and Outlook)
• Experience in a customer service and administrative role
• Experience interpreting and responding to customer requests
• Proficiency in establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• The ability to lift and carry weights up to 40 lbs (18 kgs).
• Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employees seniority and availability.
• This job is part of a union requiring payment of union dues which is currently 1.35% of your gross earnings.

We offer a comprehensive suite of benefits including access to an Employee & Family Assistance Program a Defined Benefit Pension discounts on products and services via Workperks and much more.

There is a world of opportunities at the LCBO

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe healthy diverse inclusive and accountable workplace where your wellbeing is our top priority. At the LCBO your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act 2019 SO 2019 c 15 Sch 21 Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select Easy Apply your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn please visit the LCBO Careers website. If you have any questions regarding the LCBOs collection and use of personal information please refer to the LCBO Customer Privacy Notice or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East 9th Floor

Toronto Ontario M5E 0C7

Telephone:

E-mail:

Union / Non-Union:

Union

Job Posting End Date:

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.