Customer Service Rep

At Ash Grove Cement people are our first priority. We offer a complete benefits package to include:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Retirement Plan

• Paid Time Off Paid Holidays

• Tuition Reimbursement

• Employee Assistance Program

• Disability Pay

• Life Insurance

• Growth Opportunities and more!

What youll be contributing:

• Promote and follow all plant safety guidelines.
• Main point of contact for customer base including order taking tracking and inquiries
• Responsible for accurate order billing data entry
• Facilitates communication and resolution of customer issues
• Dispatch and co-ordination customer orders with our carriers dispatchers
• Multi-Tasking across various activities
• Manages daily scheduled deliveries
• Creating bill of ladings for all truck deliveries loaded at our facilities
• Interacts with and directs delivery drivers for truck loading and billing
• Creates customs documents for US bound shipments
• Supports other team members to complete daily transactions
• Create billing for rail car transactions
• Participate in carrier and logistics safety programs.
• Participates in other projects and tasks as assigned.
• Additional duties as assigned by supervisor.

To succeed in this position you will need:

• Minimum of a High School Diploma
• Customer Service experience is an asset
• Must have reliable transportation
• Knowledgeable with various computer systems
• Microsoft Excel experience preferred
• Ability to read write and understand warning labels instructions signs etc.
• Excellent Customer Service skills
• Strong ability to multi-task
• Ability to work in a fast paced environment
• Must possess excellent communications skills both verbal and written
• Demonstrates leadership/ability to take ownership of tasks and make decisions takes initiative and is self-motivated
• Must be able to work within a team environment and interact with a variety of people in all plant departments
• Good problem solving abilities

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to lift small objects frequently weighing up to 20 lbs.
• This position is sedentary in nature but may require periods of standing and walking

Work Environment

• This position is office based and is therefore indoors and climate controlled

Whats next for you

We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. The physical demands working environment and other conditions of employment listed in this document are representative of but are not intended to provide an exhaustive list of the requirements for positions in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.