Customer Service Coordinator

Location: 2500 Pitfield Blvd Saint Laurent QC H4S 1Z7
Schedule : Monday to Friday DAYTIME

Position Summary:

We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude excellent communication skills and above all a strong commitment to customer service.

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests coordinate outside repairs manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.

We Offer You:

Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits including medical and dental plans group RRSP spouse and child life insurance employee referral bonus sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment comprehensive training and exceptional growth opportunities within the company.

Major Responsibilities:

Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule

Communicate with customers as needed for maintenance updates including changes to schedule or work billing concerns or satisfaction concerns.

Assure that all Penske rental units are maintained and prepared for customers

Ensure parts are available for scheduled work

Order kitting and return parts

Hold vendors accountable for quality and adherence to schedule for outside work

Provide customer service assuring customers are satisfied and will return for additional business.

Coordinate with district billing clerks as necessary

Prepare merchandise for display or for purchase or rental

Recommend and provide advice on a wide variety of rental products and services

Keep records of rental transactions and of the number of customers entering an establishment

Prepare rental forms obtaining customer signature and other information such as required licenses

Inspect and adjust rental items to meet needs of customer

Confer with customers by telephone or in person in order to provide information about products and services to take orders or cancel accounts or to obtain details of complaints

Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.

Resolve customer service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills

Determine charges for services requested collect deposits or payments or arrange for billing

Other projects and tasks as assigned by supervisor