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Customer Service & Broker Support Specialist
Job Location:
Monthly Salary:
Posted:
5 November 2026 (7 hours ago)
Posted:
Application Deadline:
2 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service & Broker Support Specialist
Explore an exciting opportunity in the insurance sector for our client where customer service collaboration and problem-solving come together in a dynamic mortgage creditor environment. Be part of a close-knit team focused on building strong broker relationships delivering quality service and contributing to a positive customer experience in a hybrid work setting.
What is in it for you:
Hourly salary of $25-30 based on experience.
6-month contract.
Full-time position: 37.50 hours per week.
Hybrid work model with 3 days per week in the office.
Office location in Waterloo Ontario.
Responsibilities:
Set up and support Lender and Broker profiles.
Provide business support for BSC systems including AMS and SafetyCatch.
Provide customer service by phone and email including managing a shared inbox and responding to broker inquiries.
Respond to inquiries related to policies broker compensation sales tips product training and mortgage creditor insurance.
Troubleshoot issues and escalate them to Production Support as necessary.
Maintain client relationships and suggest tool improvements.
Collaborate with the Team Lead Manager and other teams on business initiatives.
Support BSC projects and assist with training new specialists.
Perform data entry to update sales systems.
Handle approximately 8 to 10 calls and 40 emails per day.
What you will need to succeed:
Required qualifications
Postgraduate education or relevant experience.
2 years of experience.
Customer service experience.
Proficiency in Microsoft Office.
Proficiency in CRM systems such as Salesforce.
Data entry skills.
Preferred qualifications
Experience or knowledge of the mortgage or Mortgage Creditor Industry.
Customer service experience over the phone.
Bilingual in French and English to support broker communications by phone and email.
Required soft skills
Communication skills.
Interpersonal skills.
Analytical skills.
Customer service orientation.
Problem-solving skills.
Attention to detail.
Ability to manage multiple priorities.
Ability to work independently and collaboratively.
Adaptability and flexibility.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
