Enter a job title or keyword
Customer Service Associate Bilingual
Job Location:
Job Location:
Saint John - Canada
Hourly Salary:
CAD 16 - 18
Hourly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
Qualifications
Reporting to the Customer Service Team Lead the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
The wage range for this role is $16.10 - $18.00.
Responsibilities
- Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries answering questions resolving order or account issues on Email Chat and Phone
- Maintains records of history for all customer interaction in the customer service tool
- Identifies sales leads and potential opportunities
- Meets customer service targets
- Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
- Applies customer service to all customer interactions through all channels
- Ad hoc tasks as required
Qualifications
- Call Center & Customer Service experience an asset
- Strong verbal and written communication skills
- Active listening skills to determine customer needs and a best course of action
- Proven problem-solving skills
- Flexibility and adaptability to work in a fast-paced environment
- Technical proficiency with call center systems including customer relationship (CRM) platform experience an asset
- Must be able to work well with a team and independently
- Available to work flexible hours/shift work
- Bilingual (English French)
Required Experience:
IC
About Company
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With ... View more
