Customer Service and Logistics Coordinator

Reporting to the Logistics Manager the Customer Service & Logistics Coordinator acts as a central point between sales operations drivers production logistics and customers to ensure effective management of orders and deliveries. 

This role combines responsibilities related to order coordination inventory tracking delivery planning and operational support to ensure reliable supply and efficient execution of daily operations. 

The incumbent plays a key role in managing operational priorities coordinating deliveries and maintaining a high level of service and efficiency. 

WHAT YOU WILL DO:

• Monitor inventory levels at tanks and customer sites and place replenishment orders as required.  
• Create and manage orders in SAP based on established schedules received purchase orders or communications from sales and operations teams.  
• Plan schedule and coordinate trucks for deliveries according to operational priorities and customer needs.  
• Optimize delivery routes to reduce mileage and improve transportation efficiency.  
• Keep information up to date in routing tools delivery tracking systems and internal systems.  
• Verify delivery tickets and quantities delivered following shipments.  
• Adjust close and invoice orders in SAP based on actual quantities delivered.  
• Maintain reports on open orders delivery schedules and daily operational follow-ups.  
• Communicate proactively with sales teams logistics coordinators drivers field technicians and plant managers.  
• Identify and promptly communicate risks that could impact deliveries inventory levels or operations.  
• Maintain data accuracy in SAP and operational systems. 

Qualifications :

• Bilingual in French and English required. 
• College diploma (DEC) in administration logistics supply chain or a related field.  
• Experience in logistics coordination operations transportation dispatch or order management.  
• Experience with SAP or another ERP system.  
• Strong proficiency in Microsoft Office particularly Excel and Outlook.  
• Experience in a manufacturing industrial or transportation environment (an asset).  

Additional Information :

WHAT WE OFFER:

• Regular working hours from Monday to Friday
• Comprehensive benefits package with company-paid premiums for the Core package
• Career development and training opportunities
• Life insurance disability coverage and wellness program
• Retirement programs
• Paid vacation and personal days off!
• Employee discounts on Sika products
• Education reimbursement for employees
• Employee referral program
• Uniforms and safety equipment provided

We will give you everything you need to excel in your role. You will enjoy a rare combination of autonomy and camaraderie while being part of a professional team. We will entrust you with responsibilities and provide an environment that supports professional development and career growth. From there we will trust you to do whatever it takes to achieve exceptional results. If you go above and beyond we will reward you with unparalleled support a team of business developers and technical support experts.

Sika is committed to creating a work environment that supports inspires and respects all individuals. As an equal opportunity employer Sika will consider all qualified candidates without discrimination based on race color religion sex pregnancy sexual orientation gender identity age disability nationality or ethnic origin or any other protected characteristic.

We offer competitive salaries based on local market data as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position as well as training and/or education. We are committed to maintaining fair and equitable compensation practices in accordance with applicable laws and regulations.

Sika Canada discloses that it uses artificial intelligence (AI) tools to assist with the initial screening of applications in accordance with Canadian federal and provincial regulations. However we wish to emphasize that AI does not make final decisions and does not eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team enabling us to identify the best candidates while maintaining a human-centered hiring process.

Sika is committed to creating a work environment that supports inspires and respects all individuals. As an equal opportunity employer Sika will consider all qualified candidates without discrimination based on race color religion sex pregnancy sexual orientation gender identity age disability nationality or ethnic origin or any other protected characteristic.

We offer competitive salaries based on local market data as well as the workload and responsibilities associated with each role. Compensation is determined according to skills relevant to the position as well as training and/or education. We are committed to maintaining fair and equitable compensation practices in accordance with applicable laws and regulations.

Sika Canada discloses that it uses artificial intelligence (AI) tools to assist with the initial screening of applications in accordance with Canadian federal and provincial regulations. However we wish to emphasize that AI does not make final decisions and does not eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team enabling us to identify the best candidates while maintaining a human-centered hiring process.

Sika is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics. We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team allowing us to identify the best candidates while maintaining a human-centered hiring process.

Remote Work :

No

Employment Type :

Full-time