Customer Experience & Vehicle Intake Coordinator

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named five years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia British Columbia Prince Edward Island and is now launching in Alberta. Clutch is backed by a number of world-class investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the role:

Were on a mission to build a world-class team that drives innovation growth and excellence. As we scale rapidly were looking for a Customer Experience & Vehicle Intake Coordinator (Field Specialist) to be the face of Clutch at our new Calgary location.

As a member of our Calgary launch team youll have the opportunity to help build a new market from the ground up shape how we operate and grow alongside the business. Since our entire car-selling process is online youll often be the first Clutch employee our customers meet when they sell their vehicle. Youll have the freedom to go above and beyond to make sure every customer has a great unique experience in this dynamic customer service and transportation role.

What youll do:

• Delivering a uniquely special experience to each and every one of our customers.
• Work between our retail location and off-site appointments meeting customers throughout the Calgary area to inspect and pick up vehicles they are selling to Clutch.
• A major part of this job is having exceptional customer service skills where youll be the face of the company in addressing customer needs resolving issues and ensuring satisfaction at every touchpoint.
• Bring a sharp eye for detail when inspecting vehicles using our guided inspection app carefully assessing cosmetic and mechanical condition to identify potential issues and provide customers with a high-quality experience.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• Learn to safely operate Clutchs car hauler truck including loading securing and transporting vehicles from customer pickup locations back to our storage facility. Full training will be provided.
• Youll also be a team player by assisting other team members with various tasks as necessary.

What were looking for:

• Education: High school diploma or equivalent
• Experience:
• 2 years of customer-facing experience
• Comfortable driving longer distances.
• Passionate about cars and comfortable working in a fast-paced environment
• License: A class 5 License (valid in Alberta)
• Driving Record: 3 years of clean drivers abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Must be available to work a minimum of 40 hours per week including weekends with overtime as required. Clutch operates seven days a week.

Itd be great if you have:

• Experience driving larger vehicles is an asset as youll occasionally get behind the wheel of our bright red Clutch car hauler.
  
  

Why youll love it at Clutch:

• Autonomy and ownership with the opportunity to help build and improve processes as we launch in Calgary.
• Help shape the future of car buying and selling in Canada by supporting a critical part of the customer experience.
• Take on meaningful responsibility during a period of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Competitive compensation and comprehensive health and dental benefits.

Employment Type:

• New Permanent Full-Time

Compensation & Benefits:

• Salary range: $24 per hour
• Benefits: Comprehensive benefits plans include healthcare dental care vision care prescriptions life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills performance market benchmarking responsibilities and working conditions.