Customer Events and Communications Co-Ordinator
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Job Summary
Join Ocean Housing!
Customer Events and Communications Co-ordinator
Location: Stennack House St Austell
Hours: 37 per week (Mon-Fri)
Salary: 28840 per annum
Contract: Permanent
Are you passionate about bringing people together creating meaningful engagement opportunities and ensuring customer voices are heard
At Ocean Housing were looking for an enthusiastic and organised Customer Engagement Events & Communications Co-ordinator to help shape how we connect with our customers. This is an exciting opportunity to coordinate events develop engaging communications and support residents to influence the services that matter most to them.
Working within our Tenant Voice & Engagement Team youll play a key role in delivering customer events consultations communications and involvement activities that strengthen relationships build communities and help drive service improvements.
What youll be doing:
You will coordinate a diverse programme of customer engagement activities including:
- Planning and delivering customer events community sessions tenant meetings and consultations.
- Developing engaging customer communications newsletters website content and event materials.
- Working with customers colleagues and community partners to encourage participation and gather feedback.
- Managing event logistics schedules resources and communications.
- Capturing and analysing customer insight and feedback to help improve services.
- Supporting digital engagement through surveys virtual meetings and online feedback channels.
- Maintaining accurate records and producing engagement reports and evaluations.
- Helping ensure customer voices are reflected in decision-making and service improvement initiatives.
What We Are Looking For:
Were looking for someone who combines excellent organisational skills with a genuine passion for customer engagement.
Youll bring:
- Experience coordinating events engagement activities or community-based projects.
- Strong written communication skills and the ability to create engaging content for a variety of audiences.
- Experience working directly with customers residents tenants or community stakeholders.
- Outstanding organisational skills with the ability to manage multiple priorities and deadlines.
- Confidence building relationships with colleagues customers and external partners.
- Strong IT skills including Microsoft Office and digital communication platforms.
- The ability to gather analyse and present customer feedback and engagement outcomes.
- A commitment to delivering excellent customer service and inclusive engagement opportunities.
Qualifications
- Level 3 qualification or equivalent experience in customer engagement communications community development events management or a related field.
- Commitment to ongoing professional development.
Desirable
- Experience within social housing local government or community services.
- Experience using surveys engagement platforms or customer insight tools.
- Knowledge of accessible and inclusive communication practices.
- Experience producing customer publications website content or social media communications.
What are our benefits
We offer a supportive flexible and forward-thinking work environment with fantastic benefits:
- 27 days holiday bank holidays
- Professional membership fees paid
- Company sick pay scheme
- Workplace pension with death in service benefit
- Home office work payment
- Medicash health plan (including dental & optical)
- Cycle to work scheme
- Rewards & recognition programme
- On-site parking
- Employee assistance programme
- Family-friendly policies
Key Dates:
- Closing Date: Monday 7th Septemberat Midnight
- Interview Date: Thursday 17th September at Stennack House St Austell
Ready to Make an Impact
If youre committed to supporting communities and want a role full of purpose wed love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applicationsso apply soon!
The Company
Ocean Housing Ltd is a not for profit charitable registered provider of social and affordable housing with a stock of over 4700 properties throughout are part of the Cornwall Homechoice Choice Based Lettings scheme.
At Ocean we believe affordable housing is not just about the buildings but about the people who turn them into homes. We provide a wide range of services to our residents helping them to make the most of their homes and the communities they live in.
Mission Statement
To be an innovative provider of quality homes and services with residents and staff at the heart of Ocean and Ocean at the heart of the community.
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong can bring their best authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern dynamic and agile work environment fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality affordable homes and services for the people of Cornwall. We believe work iswhat you do not where you go and therefore colleagues deliver their work where it best suits the need whether that be in the office home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable with really high number of team members taking part in surveys consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff services and benefits to ensure that staff consistently feel invested in and valued Well Done!
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