Customer Due Diligence Lead

Your opportunity

Ready to lead from the front in a role where sound judgement quality decision-making and strong leadership matter As Customer Due Diligence Lead youll lead a specialist financial crime operations team responsible for enhanced customer due diligence. Youll play a key role in strengthening how Tabcorp identifies assesses and responds to customer risk while uplifting investigation quality team capability and operational performance.

Your role

Reporting to the Head of Financial Crime Operations youll lead a team focused on enhanced customer due diligence investigations complex customer risk assessments and relationship recommendations. Youll set clear standards support evidence-based decision-making and drive improvements that strengthen how we manage financial crime risk.

Specifically you will:

• Lead enhanced customer due diligence investigations into escalated customer activity.
• Oversee analysts conducting risk assessments risk ratings and relationship recommendations.
• Provide technical guidance on complex investigations and sensitive customer scenarios.
• Drive improvements to due diligence processes systems controls and operating effectiveness.
• Coach develop and uplift team capability through quality oversight and feedback.
• Monitor team performance investigation outcomes quality productivity and reporting.
• Identify and escalate emerging financial crime risks trends and systemic issues.

What youll need to succeed

Youre a confident people leader with strong judgement curiosity and a practical approach to solving complex problems. Youre comfortable working through ambiguity making clear risk-based decisions and balancing regulatory customer and commercial considerations.

Youll bring:

• Significant experience in financial crime ideally with a focus on customer due diligence or enhanced due diligence.
• Proven experience leading coaching and uplifting team performance.
• Strong analytical skills and sound risk-based decision-making.
• Experience managing complex investigations and sensitive customer matters.
• Strong communication skills including the ability to influence senior stakeholders.
• Experience improving processes controls quality and operational performance.

Whats in it for you

This is a role with visibility ownership and genuine impact. Youll have the opportunity to build leadership capability deepen your financial crime expertise and help shape how Tabcorp assesses and responds to customer risk.

Join the action.

Ready to make Tabcorp your home ground Join a team that values collaboration inclusion respect and face-to-face connection.

We welcome and support people of all abilities. If you need adjustments during the recruitment process please email