Customer Care Associate (Bilingual FrenchEnglish)

Your Style Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Customer Care Associate (Bilingual French/English REMOTE)

Reporting to: Customer Care Leader

Part-Time Permanent

Harry Rosen Inc.

Central Office 77 Bloor St. West

Remote work environment

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies.

If you have a strong interest in retail customer service and fashion this is an ideal role for you.

Responsibilities:

Responding to incoming customer inquiries via telephone e-mail and live chat

Following-up with clients on E-commerce Loyalty program and other miscellaneous inquiries

Participating in fraud prevention

Sourcing products for order fulfillment and overseeing order delivery

Processing returns refunds and other adjustments

Liaising with Logistics teams to ensure timely order processing

Working with internal and external partners to ensure client needs are met

Fielding gift card inquiries and processing and shipping of gift cards

Maintaining accurate records of your work

Fulfilling other requests/special projects

Schedule will be based on business needs with a minimum of 14 hours and up to 24 hours per week.

• Must be available to work on weekends at least one weekday and holidays
• Operating hours are:Sat -Sun 9:30am - 5:30pm & Monday - Friday 8:30am - 5:30pm

The successful candidate will have the following background/experience:

• 1-2 years of experience in a strong client service role preferably in a high-end retail environment
• Excellent phone etiquette communication and relationship-buildingskills
• Excellent organization and time-management abilities
• 1-2 years of office administration experience is an asset
• Strong attention to detail
• Strong initiative and can-do attitude
• Ability to work effectively under pressure and act as a self-starter
• Bilingual (French) verbal & writtenrequired

What are the perks of the job

Competitive pay program

Best in industry discounts and special purchase opportunities

A modern digitally advanced workplace

A leader committed to supporting the achievement of your personal career goals

A culture that is rich and diverse fostered through an internal Inclusivity Council

An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will be based on skills and experience with a starting point of $22/hr.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.