Customer Account Analyst

• Handling external customer service inquiries (from hospitals and clinics throughout Canada)

• Drafting service agreements and quotes

• Entering service agreements into the CRM platform

• Working alongside and supporting internal customers (such as Service Management Account Managers and Field Service Representatives)

• Maintaining and updating the Standard Operating Procedures (SOPs) for the GE Healthcare Customer Service Centre

• Billing reviews and invoicing

• Maintaining and tracking Service contracts for the region assigned

• Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues

• Knowledge level is comparable to a Bachelors degree from an accredited university or college.

• Strong influencing skills

• Excellent analytical skills with great attention to detail

• Highly developed communication and interpersonal skills appropriate for a professional office setting

• Self-motivated with great willingness to learn multiple systems and processes

• Understanding of basic Financial principals

• Demonstrated quality experience in a Customer Service capacity

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