CRM Operations Specialist

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This is a fully remote position open to candidates based in Canada.

Pay: $28$92/hr

Role Title: CRM Operations Specialist

Role Type: Contractor

Location: Remote

We are engaging CRM Operations Specialists to support a customer project focused on optimizing sales and customer relationship management this role youll apply your expertise to help train next-generation AI systems. Your work will shape how models learn reason and perform through high-quality real-world input. For this engagement domain expertise is essential along with the ability to identify issues in the CRM you work in and document them clearly. Prior paid experience with human data work for AI models data labeling annotation RLHF AI response evaluation model evaluation or rubric-based grading is a plus but not required. Please note that simply using AI tools like ChatGPT in your day-to-day work does not fulfill this requirement.

Scope of Work

1. Evaluate AI-generated output on CRM workflows sales processes and automation logic for accuracy and alignment with real-world business practices.
2. Review analyze and annotate CRM data records and user interactions to advance AI training objectives.
3. Apply written guidelines and rubrics consistently when rating or ranking model responses and flag cases beyond current guidelines.
4. Contribute representative examples scenarios and feedback grounded in best practices for CRM operations and sales enablement.
5. Document current sales operations practices noting pain points and opportunities for meaningful process improvement.
6. Deliver clear actionable written feedback to project stakeholders and model development teams.

Preferred Qualifications

1. 3 years of hands-on experience in CRM and sales operations with at least 2 years directly in CRM platforms.
2. Proven expertise with Salesforce or HubSpot depth in one is sufficient and comparable CRM experience is acceptable.
3. Proficiency with additional platforms such as Close Apollo Salesloft Intercom Freshdesk Shopify Crayon or ClickFunnels is highly valued.
4. Demonstrated ability to optimize sales processes implement automations and maintain CRM data integrity.
5. Strong analytical skills and attention to detail in complex business workflows including process mapping.
6. Prior paid human data work supporting AI (annotation labeling RLHF AI response/model evaluation or rubric-based grading) is a plus.
7. Experience as a software or QA engineer working on CRM integrations automation data migrations or testing CRM logic is a plus but not essential.
8. Strong written and verbal English (B2 level or above)
9. Reliable internet connection and availability to begin promptly.

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.