CRM Analyst (Salesforce)

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing the way fans spend their money the events that fans attend the channels fans respond to the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally including the English Premier League Red Bull UEFA VISA the NFL Nike and Amazon. We are over 1000 people based out of 15 offices and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

SalesforceAnalyst

We are looking for a smartcuriousand ambitious Salesforce Analyst to join our CRM Consulting practice. This isarole suited to someone who wants to build a career in Salesforce CRM consulting businessanalysisand technology delivery.

You will work alongside consultants business analysts projectmanagersand developers to support Salesforce implementations and improvements for our clients. You will help gather and document requirements configure Salesforce features support data migration test solutionsassistwith user training and help clients get value from their CRM systems.

This isa great opportunityfor someone who enjoys solving problems working with data learningnew technologyand collaborating with both technical and non-technical stakeholders.

Role:

The Salesforce Analyst will provide configurationanalysisand delivery support across Salesforce projects with a focus on Sales Cloud ServiceCloudand wider CRM use cases.

The role will require the candidate tobe responsible for:

• Support the implementation and enhancement of Salesforce solutions including configuration testing datamigrationand documentation.

• Work with project managers business analystsconsultantsand developers to ensure solutions meet client requirements.

• Assistwith requirements gathering process mapping workshoppreparationand user acceptance testing.

• Help translate business needs into clear user stories acceptancecriteriaand functional documentation.

• Support Salesforce configuration tasks such as fields page layouts record types list views reports dashboards validationrulesand basic automation.

• Assistwith data quality activities including data cleansing import preparation migrationchecksand reconciliation.

• Participate in Agile delivery processes including sprint planning stand-ups sprintreviewsand retrospectives where relevant.

• Carry out testing and quality assurance activities to ensure solutions work as expected and meet client needs.

• Help prepare training materials and support end-user training sessions.

• Provide first-line support for client questions issueinvestigationand system troubleshooting escalating more complex items to senior team members.

• Maintain functional and technical documentation related to Salesforce solutions.

• Continue building Salesforce knowledge through hands-on project work Trailheadlearningand relevant certifications.

Essential skillsand experience:

A Salesforce Analyst in this role should bring a blend of the following:

• Bachelors degreeinComputerScience Information Technology Business Analysis or a relatedSTEMfield.

• Prior internship placement project or work experience in business analysis CRM consulting technology delivery operations customersupportor data analysis.

• Strong analytical and problem-solving skills.

• Good communicationskills with the ability to explain information clearly to technical and non-technical audiences.

• Curiosity about CRM technologydataand business process improvement.

• Core business analysis skills or interest including requirements gathering process mapping and documentation.

• Strong attention to detail especially when working with dataconfigurationand testing.

• Good organization and time-management skills with the ability to manage multiple tasks.

• Ability to work collaboratively in a team environment.

• Confidence using Excelfor basic data analysis datacleaningor reporting tasks.

• Willingness to learn Salesforce configuration CRM bestpracticesand consulting delivery methods.

• Comfortable building strong working relationshipswith colleagues and clients.

• Ability to work at a pace whilemaintainingquality and accuracy.

• A self-starting attitude and enthusiasm for working in a fast-moving entrepreneurial organization.

• Willingness to travel whenrequired.

Desirableskillsand experience:

These are helpful but notrequired

• Familiarity with Salesforce especially Sales Cloud Service Cloud reportsdashboardsor basic configuration.

• Salesforce Trailhead badges Salesforce Associate certification Salesforce Administrator / Platform Administrator certification or working towards certification.

• Familiarity with SQL for basic data analysis data validationreconciliationor investigation tasks.

• Familiarity with Agile or Scrum ways of working.

• Experience writing user stories acceptance criteriaor test scripts.

• Experience with Jira Confluence Azure DevOpsLucidchart MiroVisioor similar tools.

• Awareness of data migration dataqualityor CRM governance principles.

• Interest in sports entertainment fanengagementor the commercial side of the sports industry.

Required Experience:

IC