Credit & Collections Associate

Reporting to the Accounts Receivable Supervisor the Credit & Collections Associate will collect Accounts Receivable as close to selling terms as possible within established policies and practices in a manner that results in sound accurate receivables while providing excellent customer service.

The incumbent will maintain timely accurate information that meets Credit Management requirements.

This is an 18 month contract role based out of our Vancouver Head Office with a hybrid work schedule.

A day in the life of the Credit & Collections Associate includes:

Collection

• Promptlyidentifyoverdue amounts for assigned customer base and implement systematic follow-up until collected.
• Clearlyidentifythe problem and action taken on all records of collection progress including weekly Credit Exception and Aged Trial Balance reports.
• Immediately notify theA/R Supervisor and/or Credit Manager of reported or suspected cash flow problems.
• Promptlyefficientlyand economically provide specialassistanceto customers who requireadditionalhandling to ensure that our terms are met.
• Retain and enhance customer goodwill.
• Assistcredit manager with administrative duties related to customer credit review process.

Cash Application

• Cash Application of assigned accounts
• Reconciliation of unapplied cash shortpaymentand payment discrepancies

Monitoring

• Regular monitoring of accounts receivable aged trial balance
• Investigate payment discrepancies and customerinquiriesanddeterminetheappropriate responsible forconsistent persistent follow-up with customers and/or internal personnel that results inpromptsettlementof accounts.
• Identifyand analyze payment patterns for assigned customer base; resolve unacceptable pay habits; obtain support from sales personnel for action taken.
• Initiateappropriate actionon unearned discountsand payment deductions; negotiaterepaymentwhere necessary.
• Be responsive to individual customer needs for document distribution.
• Identifyand implement cost effective methods of improving payment performance so that divisional DSO goals are met.

Credit Control

• Observe changes for assigned customer base and accuratelymodifycustomer master file.
• Ensure thatcustomer profile andcomment screenscontaincurrent payment analysis information and special instructions.
• Provide relief forotherpersonnel asrequired.
• Resolve credit exceptions and release orders if applicable.

Credit/Receivables Systems

• Ensure that remittance and receivable informationismaintainedin accordance withdepartmental procedures
• General month end duties
• Evaluate the existing system and recommend improvements. Prepare proposals and follow through to implementation.

Key Relationships

• Manage strong relationships with internal and external stakeholders:
• Head Office and Divisional Accounting Sales Documentation Transportation Department
• Customers
• Financial institutions

For this role youll come equipped with:

• Post-secondary education completion. Core accounting and/or credit management courses preferred but not required. 3 - 5 years of administrative experience - collection and/or accounting experience preferred.
• Previous experience in the lumber pulp or manufacturing industry is an asset.
• Strong computer skills and solid background working with modern office software and reporting tools including Microsoft 365 applications. Strong Excel proficiency is crucial for success in this role.
• Microsoft Fabric Power BI and Power Automate abilities would be a strong asset.
• JD Edwards experience would be considered an asset.
• Self-motivated with strong communication skills and the ability to work in a fast-paced dynamic team environment.
• Well organized with a high degree of accuracy and attention to detail.
• Strong customer service skills.
• Ability to prioritize deadline driven and able to handle multiple time-sensitive tasks successfully.
• Excel skills are exceedingly important in our department and should be flagged. A strong asset would be Microsoft Fabric Power BI and Power Automate abilities.

The salary range for this position is: $47600.00-$68000.00

Please Note: The range provided is for base salary addition to base salary Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans recognition programs benefits paid leaves pension plans with base and matching contributions savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all we are proud to offer our employees a value proposition that promotes diversity equity and inclusion and fosters an environment where talent and performance is recognized and rewarded.

We appreciate all candidates interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments references and criminal record checks depending on the role and location. #CADS #LI-ZM1