Course Development Quality Control Specialist
Job Location:
Sherwood Park - Canada
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety learning and compliance. Since 2006 weve been building innovative software that helps companies simplify training improve compliance and keep their people safe. As we continue to grow were looking for someone with exceptional attention to detail who can help us maintain the quality and accuracy of the online courses available through our platform.
As our Course Development Quality Control Specialist youll be the final set of eyes on courses before they go live making sure content course information and setup meet our quality standards. Youll also take ownership of our network partner courses help troubleshoot course-related issues maintain our course catalogue and work across teams to keep everything accurate and up to date.
This role is about more than catching mistakes. Were looking for someone who asks why notices where processes could be better and helps prevent problems before they happen. If youre detail-oriented tech savvy comfortable working with clients and partners and enjoy improving the way things work this role could be a great fit.
This is an in-person role based out of our Sherwood Park AB office.
- Review and test online courses before launch to ensure they meet our quality accuracy and functionality standards
- Manage course setup including descriptions keywords subscriptions landing pages pricing coordination and other catalogue details
- Take ownership of network partner courses from initial quality review through setup launch and ongoing correspondence
- Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners
- Maintain the accuracy of course development tracking sheets records and supporting documentation
- Own the ongoing maintenance of our course catalogue including scheduled reviews course updates and identifying content that needs to be updated or retired
- Troubleshoot course-related issues and act as an escalation point for our Customer Experience team
- Work with Course Development Customer Experience Marketing Ecommerce and Accounting to keep course information accurate and launches moving forward
- Help maintain and improve the quality controls within our AI-assisted course development process
- Identify opportunities to simplify improve or automate repetitive quality-control processes
- Maintain clear policies procedures and documentation for course development and quality-control workflows
- Have exceptional attention to detail and a knack for spotting inconsistencies others might miss
- Can work thoroughly without losing sight of efficiency or spending time on details that dont meaningfully affect quality
- Take ownership of your work and follow issues through to resolution rather than simply passing them along
- Are naturally curious and want to understand how systems and processes work
- Are comfortable working independently navigating ambiguity and figuring out what needs to happen next
- Enjoy troubleshooting and digging into problems to understand what went wrong
- Look for ways to improve processes instead of simply following them because thats how weve always done it
- Communicate clearly and professionally including when you need to deliver difficult feedback to a client or partner
- Enjoy collaborating across teams and can keep multiple people and moving pieces organized
- Are tech savvy quick to learn new systems and comfortable experimenting with AI tools
- Hands-on experience in a detail-focused role where accuracy organization and follow-through were important to your success
- Customer-facing experience and confidence communicating directly with clients partners or other stakeholders
- Strong computer skills and the ability to learn new software and systems quickly
- Strong organizational skills with experience managing detailed information records or documentation
- Comfort working with Microsoft Office particularly Excel
- Practical experience using AI tools and an interest in finding ways they can improve workflows and quality
- Experience with learning management systems online learning or course development
- A background in data management records management or maintaining large amounts of detailed information
- Experience with technical writing SOPs policies or process documentation
- Experience proofreading editing or reviewing content for accuracy and consistency
- Knowledge of instructional design or adult learning principles
- Experience in health and safety compliance or another environment with detailed standards and requirements
- Experience improving or automating repetitive processes
- Employee Stock Ownership Plan (ESOP)
- Full medical dental and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
About BIS:
BIS Safety Software has been headquartered in Sherwood Park Alberta since 2006. We build software that helps organizations manage safety training learning and compliance - and were growing!
A few things that make us different: we dont use job titles internally - we value humility and contribution over hierarchy. We move fast integrate new ideas quickly and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP) you have the opportunity to own a piece of the company youre helping build.
How to apply:
Job ID #T202609-28CCD
Required Experience:
IC
About Company
BIS Safety Software provides comprehensive training & compliance software as well as 1,700+ online courses. Everything you need for your health & safety program
