Coordinator, Visual Merchandising Signs

The Coordinator Visual Merchandising - Signs is responsible for delivering impactful customer-focused signage programs that support strategic initiatives strengthen the Indigo brand experience and drive business results. As the subject matter expert for store signage this role partners cross-functionally with Visual Merchandising Creative Studio Marketing and external vendors to develop and execute accurate timely and effective signage solutions across the store network.

KEY PERFORMANCE METRICS

• Successful delivery of seasonal and ad hoc signage programs on time within budget and with a high degree of accuracy
• Accuracy and maintenance of store profile information used for signage distribution and execution
• Timely resolution of signage-related support requests and inquiries
• Positive feedback and strong partnerships with internal and external stakeholders
• Continuous improvement of signage processes tools and communication

KEY ACCOUNTABILITIES

Signage Strategy & Execution

Partner with Visual Merchandising Teams to:

• Act as the primary point of contact and subject matter expert for signage programs and processes
• Develop audit and manage signage matrices for seasonal campaigns and initiatives
• Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
• Create and distribute clear actionable communications to support seasonal signage execution in stores
• Develop training resources and educate partners on signage standards tools and processes
• Support seasonal changeovers new store openings renovations and other key business initiatives as required

Partner with Creative Studio to:

• Lead signage briefing and copy request processes ensuring clear and complete project requirements
• Collaborate on creative reviews to ensure signage supports merchandising and business objectives
• Maintain the accuracy of signage matrices throughout project lifecycles
• Review final artwork files to ensure quality accuracy and production readiness
• Manage timelines and cross-functional communication for ad hoc signage projects store openings renovations and special initiatives

Partner with Signage Vendors to:

• Coordinate signage programming and production requirements
• Manage invoice processing and budget tracking with accuracy and timeliness
• Resolve production delivery and quality-related issues
• Collect and communicate signage shipment and tracking information to stores and stakeholders

Process Improvement & Operational Excellence

• Maintain and continuously improve signage tools portals and documentation
• Manage signage-related support tickets and inquiries
• Maintain accurate store profile information to support operational efficiency
• Identify opportunities to streamline processes improve execution and enhance consistency across the store network
• Leverage technology and innovative solutions to improve signage workflows and communication

People

• Build strong partnerships across teams to deliver solutions efficiently and effectively
• Share knowledge best practices and expertise with colleagues and stakeholders
• Foster collaboration by encouraging diverse perspectives and open communication
• Influence without direct authority and build alignment across cross-functional teams
• Support a culture of continuous learning innovation and accountability

Cultural

• Model Indigos values and contribute positively to team culture
• Embrace diversity of thought and foster an inclusive environment
• Demonstrate curiosity adaptability and a growth mindset
• Actively support organizational change and continuous improvement initiatives

SCOPE

Reports To: Manager Visual Merchandising - Print Store Planning & Signs

Manager Once Removed: Director Visual Merchandising - Field Visual Print & Signs

KEY RELATIONSHIPS

Internal:

• Visual Managers and Field Visual Team
• Creative Studio
• Consumer Experience
• Marketing and Digital Commerce
• Merchandising Teams
• Store Operations

External:

• Signage vendors and production partners
• Suppliers and service providers

Qualifications :

Work Experience / Education / Certifications

• College diploma or university degree in Marketing Communications Project Management Visual Merchandising Business or a related field is preferred
• 2-4 years of experience in project coordination marketing visual merchandising retail operations or a related field
• Retail experience particularly within Indigo is considered an asset

Competencies / Skills / Attributes

• Strong written verbal and interpersonal communication skills
• Demonstrated project coordination and organizational skills with the ability to manage multiple priorities
• High attention to detail and commitment to accuracy
• Strong problem-solving and critical-thinking abilities
• Proficiency in Microsoft Office applications particularly Excel
• Working knowledge of Adobe InDesign and SharePoint preferred
• Ability to work effectively in a fast-paced cross-functional environment
• Strong stakeholder management and relationship-building skills
• Ability to translate complex information into clear actionable communications

Other (travel Bilingual etc.)

• Occasional travel including overnight travel may be required

Informations complémentaires :

À Indigo toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus dembauche il arrive que nous utilisions des outils dintelligence artificielle (IA) notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à lavant-plan mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser lIA de façon responsable équitable et conforme aux lois applicables en matière demploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo léquité la diversité linclusion et laccessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation à nos politiques et à nos pratiques dembauche et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus y compris les personnes autochtones noires et de couleurs (PANDC) les membres de la communauté 2SLGBTQIA et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin dun aménagement spécial pendant le processus de recrutement nous vous invitons à communiquer avec les Ressources humaines à .

Nous respectons votre vie privée tout au long du processus de recrutement. Notre énoncé de confidentialité à lintention des candidats et candidates explique comment nous recueillons utilisons et protégeons vos renseignements personnels lorsque vous postulez à un poste chez Indigo ainsi que les choix qui soffrent à vous.

Cette offre concerne une opportunité actuellement disponible chez Indigo.

Remote Work :

No

Employment Type :

Full-time