Container Service Delivery Co-Ordinator (OpenShift Kubernetes)

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Are you a natural coordinator who thrives at the intersection of technology people and delivery excellence Were looking for a Container Service Delivery Co-Ordinator to lead the end-to-end delivery of enterprise container platform services across our hybrid infrastructurespanning on-premises VMware environments and AWS cloud.

What Youll Do

Service Delivery Coordination

• Manage end-to-end delivery lifecycle for container platform services
• Coordinate cluster upgrades vulnerability cycles and platform feature enablement
• Track dependencies prioritization and commitments across multiple delivery streams
• Partner with vendors and internal stakeholders to align delivery with business and roadmap objectives

Change Management & Governance

• Drive change coordination using ServiceNow with accountability for completeness and approvals
• Maintain core governance artifacts: risks issues dependencies milestones decision logs
• Coordinate change readiness reviews and execution checkpoints
• Ensure compliance with security audit and enterprise standards

Incident & Escalation Leadership

• Facilitate critical incident bridge calls and cross-team coordination
• Provide structured support during production escalations and high-priority events
• Participate in on-call support for implementations escalations and platform incidents

Continuous Improvement & Quality

• Drive measurable improvements in delivery predictability and change success rates
• Standardize and enhance runbooks SOPs and operational documentation
• Monitor platform service quality and reduce delivery friction
• Promote consistent practices across on-premises and AWS delivery models

Stakeholder Engagement

• Facilitate delivery forums including change readiness meetings status reviews and health reporting
• Develop clear compelling communications on delivery schedules risks and platform enablement
• Collaborate on demand forecasting prioritization and initiative alignment

AI-Enabled Service Delivery

• Use AI tools to generate structured change plans reports and stakeholder updates
• Leverage AI for incident analysis trend identification and operational risk assessment
• Build and refine operational artifacts faster using AI-assisted content creation
• Drive data-driven decision-making through AI-supported insights
• Model delivery scenarios and optimize execution approaches

What will you need to succeed

5 years in IT service delivery platform operations or infrastructure coordination with accountability for outcomes and service quality

• Demonstrated expertise in Change Management Incident Management and Service Delivery lifecycle practices
• Proven ability to coordinate effectively across matrix organizations influencing without authority
• Track record of driving continuous improvement in operational processes

AI-Enabled Service Delivery Skills

• Practical hands-on experience applying AI tools to operational challenges:
  • Analyzing operational data (incidents changes tickets logs metrics) to uncover patterns and risks
  • Creating and refining operational artifacts (runbooks change plans reports) with AI assistance
  • Identifying documentation gaps and knowledge coverage using AI-assisted discovery
  • Modeling scenarios and optimizing delivery approaches
• Comfort validating AI outputs against trusted systems and applying sound operational judgment

Technical Foundation

• Working knowledge of Kubernetes/OpenShift concepts (clusters namespaces workloads networking)
• Familiarity with hybrid infrastructure: VMware on-premises environments and AWS cloud fundamentals
• Ability to interpret operational signals (metrics logs alerts) and coordinate responses
• Hands-on experience with ServiceNow monitoring tools and AI-enabled productivity tools

Education & Certification

• Post-secondary education or equivalent professional experience
• ITIL Foundation or equivalent knowledge (preferred)

Nice-to-Have

• Exposure to OpenShift platform operations Quay or Rancher
• Familiarity with Ansible Git workflows or automation practices
• Experience in regulated enterprise environments
• Demonstrated track record advancing AI adoption within delivery teams
• Understanding of AIOps concepts (event correlation trend analysis noise reduction)

Working Conditions

• Participation in on-call support for major implementations platform escalations and production incidents
• Occasional after-hours and weekend availability aligned to delivery and operational requirements

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: