Complaints Resolution Advisor

Job Information
Job Title:Complaints Resolution Advisor
Job Requisition ID:86465
Ministry:custAgency
Location:city
Full or Part-Time:Full Time
Hours of Work:36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 25 2026
Classification: Program Services 3
Salary: $2935.39 to $3850.29 bi-weekly ($76613 - $100492/year)

Alberta Transportation and Economic Corridors (TEC) is a centre of excellence for transportation in North America. We contribute to Albertas prosperity and quality of life by providing and supporting a safe innovative and sustainable provincial transportation system and water management infrastructure. With Alberta Transportation and Economic Corridors you can engage in a fulfilling career with diverse room to grow. We believe in building careers providing opportunities for growth within the organization and striving to provide our staff with a work-life balance including reasonable hours of work to ensure time with family and to accommodate outside interests.

The ministry promotes a vital and diverse economy by:

• Managing transportation safety.
• Supporting municipalities with public transportation and water/wastewater facilities.
• Expanding and enhancing a well-integrated transportation system and enabling market access.
• Preserving and developing the provincial highway network and water management infrastructure.

For more information visit Responsibilities

As a key front line representative for the division the Complaints Resolution Advisor leads the intake assessment and resolution of complex external complaints while shaping how Albertans experience our services.

If you thrive in fast moving environments and excel at turning complex issues into clear actionable solutions this role puts you at the centre of it all. Join us as a Complaints Resolution Advisor and become the divisions front line expert for resolving concerns and shaping public-facing responses.

Core Responsibilities:

• Acts as the primary point of resolution for incoming complaints to the TSS division and ensures complaints are actioned in a timely and appropriate manner.
• Ensures complaint procedures and processes are developed and maintained to support service delivery excellence. Program Areas are supported to engage in ongoing quality improvement activities.
• Facilitates Issues Management.
• Provides conflict resolution expertise.
• Supports the Manager of Strategic Integration and Complaints Resolution to achieve branch division and ministry goals.

The Job Description is provided for Further details on this position.