Community Impact Operations Coordinator

Winnipeg Foundation isFor Good. Forever.We help people give back to our shared community by connecting generous donors withcausesthey care aboutFor Good.We are an endowment-based public foundation so gifts are pooled and invested and the annual earnings are distributed back to the communityForever.Founded in 1921 we are proud to be Canadas first community foundation. Our vision is a Winnipeg where community life flourishes for all.

The Foundation is committed to work/life balance and diversity both within theorganization and in its work with the community.

We are currently recruiting for the role of

Community Impact Operations Coordinator (Permanent Full-time)

OurValues

• Trust

• Generosity

• Equity

• Transformation

• Responsiveness

OurCoreCompetencies

• RelationshipBuilding

• ManagingHealthyConflict

• Adaptability

• CriticalThinkingandDecisionMaking

The Role:

This position plays a pivotal role in delivering comprehensive administrative support to the Community Impact team. Acting as the primary point of contact it addresses general inquiries from community organizations with professionalism and efficiency.

Additionally the role encompasses vital administrative functions related to the Grants Management system ensuring smooth payment operations meticulous file management and effective information management. Furthermore it involves coordinating and supporting various events and projects contributing to the teams overall success and mission.

Core Areas of Responsibility:

External Grantee Support (Customer Service)

• Comprehensive knowledge about all responsive grant programs offered through the Grants Management System

• Serve as the lead staff member responding to general inquiries from community organizations including specific grant-related requests

• Serve as the teams central contact for community organizations grantees and applicants following initial reception intake providing accurate timely and professional responses to inquiries. Triage and coordinate incoming requests redirecting stakeholders to the appropriate team members and ensuring timely follow-up and resolution

• Build and maintain positive relationships with community partners and external stakeholders ensuring a supportive and responsive experience throughout the grant lifecycle.

• Monitor and respond to inquiries received through phone email and the Grants Management System within established service standards.

• Identify and resolve stakeholder concerns escalating complex issues to the appropriate team members when required.

• Provide guidance and support to applicants navigating the grant application process ensuring equitable access to information and resources.

• Gather and communicate stakeholder feedback to help improve service delivery processes and user experience.

• Ability to prioritize and triage enquiries from external stakeholders

• Obtain financial direct deposit information from grantee organizations

• Grants Management System (GMS) Administrative Support

• Support the opening and closing of grant application cycles (e.g. Community Grants Children and Youth Grants Major Capital Grants) within the GMS platform ensuring applications are accessible to organizations on specified dates.

• Submit tickets for technical issues and fixes in the GMS and support the remediation of the ticket.

• Support in compiling system and business requirements to improve grant program workflows and processes

• Ensure records and activities in the Grants Management System are organized and contacts are up to date

• Provide file management support including assigning Reviewers to grant files in the system

• Update grant-specific correspondence templates in the GMS

Operational Support

• Provide administrative support to the Community Impact Department

• Prepare materials for the Community meetings and agenda

• Support critical records management functions by ensuring grantee records are accurate and current

• Act as backup for the updating of the TWF shared calendar on SharePoint

• Ensure all team records are well-organized easily accessible and that contact information is accurate

• Compile and retrieve reports from the database as requested

• Coordinate special assignments as requested

• Assume other duties as may be assigned.

About You: If your background looks different from below in your cover letter tell us why you would be a good fit!

Experience Education and Credentials

• Diploma in office administration or related field

• 3-5 years of experience working in an administrative role ideally in a non-profit environment with a customer service background

Skills and Abilities

• Strong written and verbal communication skills

• A passion for the administrative and operational end of an organization

• Strong interpersonal skills

• Skilled in data management

• Strong organizational skills

• Strong attention to detail

• Proficient computer skills

• Ability to prioritize and manage competing demands

• Ability to deal with conflict in a healthy manner

What We Offer:

• Starting salary in the range of $49400 - $59280

• A comprehensive benefit package including health and dental benefits

• A Health Spending Account

• Access to Consult (Virtual Doctor Service)

• EFAP program available to employees and family members

• Pension program starting at six months of employment

• Vacation starts at three weeks per year

• Maternity/Parental Leave Top Up

• Eco-pass program (half-cost bus pass)

• Professional Development opportunities

Applications including resume and cover letter should be submitted by August 21 2026. All applications must be submitted at winnipeg-foundation/en.

Applicants who do not fully satisfy all the essential requirements are nonetheless encouraged to submit their applications for consideration regarding this position. We firmly believe in the potential for diverse perspectives skills and experience to enrich our team and contribute to the Foundations overall success.

The Recruitment Process

• Aspartofthe Foundations commitment to beingtransparentthefollowingarethestagesof our recruitment process:

• Job posting closes August 21 2026

• Phone screening interview August 27 & 28 2026 (Tell me about yourself be a self-starter talk about your customer service experience)

• First In-person interview September 8 & 9 2026

• Second in-person interview - September 15 & 16 2026

• Start date: October 1 2026

During the recruitment process prospective candidates will be expected toprovidespecific examples of situations where they havedemonstratedthe Foundations values and core competencies.

Winnipeg Foundation is committed to an inclusive barrier-free environment. It will accommodate applicants needs under the Accessibility for Manitobans Act (AMA) at all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be toparticipatein the process please advise if you require accommodation.

Note:

Employment is conditional upon verification of eligibility to work in Canada for an employer other than the current employer.

If you would like to discussaccommodationor have difficultysubmittingyour application via the portal please emailfor support.

Required Experience:

IC