Collector COR 26093

• Monitor current tenant accounts and contact them by phone letter or in person to get tenant repayment commitments.
• Advise and work with tenants to ensure they are aware of all payment options and assist with setting up trustee accounts with outside agencies.
• Provide timely information to the Client Service Manager about the progress of accounts and potential issues and make recommendations regarding Residential Tenancy activities for mediated settlements and in the case of failed settlements termination of tenancy.
• Attend Residential Tenancy hearings and represent the NSPHAs position on mediation and provide evidence of the same.
• Prepare documentation with the Residential Tenancies Program Small Claims Court and Sheriff Services for requesting Orders of the Director and Judgments.
• Provide monthly statistics to the Client Service Manager outlining number of clients in arrears verbal agreements mediated settlements and monthly goals.
• Attend Smalls Claim Court hearings in person or via conference call which are often held during evening hours.

Must Have

• Degree or diploma in Commerce or Business Administration plus five years collections experience.
• General knowledge that the source/amount of income and NSPHA Policy may change lease charges and tenant balances.
• Knowledge of Residential Tenancies Program and Small Claims Court procedures.
• Intermediate to advanced knowledge of desktop software including Microsoft Office.
• Ability to balance persistent collection efforts with strong personal skills judgment and an understanding of the limited income base of most NSPHA tenants.
• Ability to remain calm when provoked or when placed in stressful or emotional situations.

Nice to have

• Working knowledge Yardi Property Management software.
• Emergency First Aid and WHMIS certifications.

The Fine Print

An equivalent combination of training education and experience may be considered.

This position requires a valid drivers license and access to a reliable vehicle. Occasional travel within the Metro District is required.

At the Nova Scotia Provincial Housing Agency (NSPHA) we take pride in managing maintaining and operating government-owned public housing across the province. From single-family homes to high-rise apartments our goal is simple: to provide safe affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team youll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions supports your well-being and gives you the opportunity to be a part of something meaningful. Together we are shaping the future of public housing in Nova Scotia. If youre ready to make a difference wed love to hear from you. Apply today!

• Salary: $28.87 - $33.85 hourly (TE 20)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health dental life insurance and pension
• Paid vacation holidays sick time and additional leaves
• Work-life balance supports such as modified work weeks
• Professional development and career growth opportunities
• Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process please let us know. If youre part of an equity group we encourage you to self-identify when applying.

Please submit your application through . We thank all applicants for their interest but only those selected for an interview will be contacted.