CLK 15R Senior Customer Service Representative Closing date extended

The Team
The team at Service BC is dedicated to delivering accessible responsive and people-centered services that make it easier for British Columbians and businesses to connect with government. Working across a diverse network of offices and partners the team values collaboration inclusion and respect and is committed to creating a welcoming environment where different perspectives are valued. Guided by a Service with Heart approach the team strives to ensure services areequitable inclusive and meet the needs of all communities across the province.

The Role
The role of a Senior Customer Service Representative (SCSR) is to providean excellentservice experience to citizens and businesses across a broad range of programs. A SCSR is thefrontlinecontact in the delivery of these services and will provide in-person counter service and telephone services to citizens. SCSRs are expected to be knowledgeable; citizen service oriented andexhibita high degree of tact diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma BCAGD General Educational Development Certificate GED etc.).
• Clerical/administrative education and/or training.
• Experience supervising leading teams projects and/or the delivery of a program.
• Experience delivering service excellence in a high volume fast paced rapidly changing environment through in-person virtual technologies and telephone interactions.
• Experience providing inclusive customer service to a diverse clientele.
• Experience with conflict management/resolution and de-escalating emotionally charged situations.
• Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Supervisory experience in a unionized environment.
• Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal provincial federal).
• Experience providing services to clients experiencing poverty substance use and/or mental health concerns.
• Experience handling financial transactions from the general public (e.g.: payment processing cash handling).

For questions regarding this position please contact.

About this Position:

Posting Amended (Sept 28 2026): Closing date extended to October 6th.
There is one (1) regularfull timeposition available in Vernon.
This position hasfull-timeon-site requirements.
An eligibility list may beestablishedto fill future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Serviceis available to Indigenous (First Nations status or non-status Inuit or Métis) applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples such as your responsibilities projects youve worked on or accomplishments. Find more information on the recruitment process including helpful tips and videos about the application process visit theYour Job Application page of MyHR.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge skills abilities competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying visit theTechnical Assistancepage of MyHR.