Clinical Services Coordinator

Do you want to make a difference in the lives of Canadians living with vision loss

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation mobility training and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists optometrists and other health care professionals offering essential care on a referral basis in homes workplaces and communities across the country. We value our employees as our greatest asset and were committed to supporting their well-being professional growth and work-life balance. Learn more about VLRC at or call 1-.

Position Title: Clinical Service Coordinator

Location: New Westminster BC

Status: Full-time Contract till March 17 2028; existing vacancy

Reports To: Manager Healthcare Operations

Compensation: $38 - $42/ hour

Posting Date: September 3 2026

Closing Date: October 2 2026

Why Join VLRC

This is an opportunity to play a pivotal role in an innovative Hospital-to-Home transition program that improves outcomes for individuals adjusting to vision loss. You will work alongside healthcare providers rehabilitation specialists and community partners to help clients regain independence access critical supports and successfully navigate life beyond hospital discharge. The role offers meaningful client impact strong interdisciplinary collaboration and the opportunity to help shape innovative approaches to integrated rehabilitation care.

I. Position Summary

The Clinical Service Coordinator is responsible for supporting individuals experiencing vision loss as they transition from hospital to home and community-based rehabilitation services. Serving as the primary point of contact from referral through service delivery this role provides case management care coordination system navigation and client advocacy to ensure individuals receive timely access to rehabilitation healthcare and community supports.

Working closely with hospitals healthcare providers clients families and VLRCs interdisciplinary team the Clinical Service Coordinator helps remove barriers to care supports successful transitions and promotes client independence safety and quality of life. Success in this role requires strong case management discharge and transition planning care coordination sound clinical judgment exceptional relationship-building skills and the ability to navigate complex healthcare and community service systems. Knowledge of vision rehabilitation is an asset; however comprehensive training related to vision loss rehabilitation pathways and VLRC services will be provided.

II. Key Responsibilities

Client Assessment Case Management & Service Planning

Serve as the primary point of contact for clients referred to the Hospital-to-Home Program leading intake needs assessment service planning and coordination of supports throughout the transition from hospital to community-based rehabilitation.

Conduct intake needs and risk assessments to identify client goals rehabilitation priorities support requirements and barriers to independence and community living.

Develop and monitor individualized service plans that connect clients with appropriate rehabilitation healthcare and community resources.

Apply sound judgment to prioritize referrals identify safety or psychosocial concerns and facilitate timely intervention or referral when required.

Establish baseline outcomes and monitor progress to support successful transitions and achievement of client goals.

Care Coordination and Healthcare Transitions

Coordinate admission to VLRC services and facilitate timely commencement of appropriate rehabilitation supports.

Collaborate with hospitals healthcare providers community organizations and referral partners to develop integrated transition plans and support positive client outcomes.

Assess discharge readiness support systems living circumstances and service requirements to ensure continuity of care across providers and settings.

Serve as the central liaison among clients families healthcare professionals and rehabilitation teams facilitating communication problem-solving and shared care planning to rehabilitation healthcare and community supports.

Participate in case conferences discharge-planning discussions and interdisciplinary care meetings.

Support clients and families in navigating complex healthcare and community systems while advocating for access to appropriate services and resources.

Documentation Outcomes and Follow-Up

Ensure accurate and timely documentation of client interactions assessments service plans outcomes and follow-up activities in compliance with organizational and professional standards.

Monitor client progress service delivery metrics and rehabilitation outcomes to support informed decision-making and program effectiveness.

Facilitate successful transitions of care by coordinating follow-up activities resolving outstanding service needs and supporting planned case closures

Quality Safety and Program Development

Identify and escalate clinical psychosocial accessibility and service-related risks in accordance with organizational standards.

Contribute to program evaluation quality improvement and outcome measurement initiatives that support evidence-informed practice and continuous service enhancement.

Analyze emerging trends service gaps and system barriers to inform recommendations that improve client access care coordination and rehabilitation outcomes.

Foster collaborative partnerships through education consultation and outreach that increase awareness of vision rehabilitation services and strengthen integrated care pathways.

Support the ongoing development and refinement of hospital-to-home programs referral pathways and service delivery models.

Other duties as required.

III. What Youll Bring to the Role

Experience coordinating care and services for individuals with complex health rehabilitation or psychosocial needs.

Advanced care coordination and case-management skills.

Strong assessment problem-solving and clinical judgment skills with the ability to identify priorities risks and opportunities for intervention.

Proven ability to manage multiple clients competing priorities and timelines in a fast-paced healthcare or community setting.

Exceptional relationship-building and collaboration skills with the ability to work effectively across interdisciplinary teams and community partners.

Knowledge of healthcare rehabilitation community support and social service systems with the ability to navigate services and advocate for client needs.

Excellent communication documentation and organizational skills.

A commitment to person-centered culturally responsive and accessible service delivery.

Qualifications

Degree in Social Work Occupational Therapy Physiotherapy Nursing Rehabilitation Sciences Health Sciences Disability Management Healthcare Administration or a related field.

Minimum three years of experience in care coordination hospital discharge planning healthcare transitions rehabilitation services complex care community health or a related setting.

Experience working within interdisciplinary healthcare or community-based teams to support individuals with complex medical functional psychosocial or accessibility needs.

Knowledge of vision rehabilitation and the impact of vision loss is considered an asset.

Additional Requirements

Registration in good standing with a relevant provincial regulatory body (e.g. Social Work Occupational Therapy Physiotherapy Nursing) is considered an asset.

Equivalent combinations of education and directly related experience will be considered.

Valid drivers license and ability to travel as required.

Current satisfactory Criminal Record Check and Vulnerable Sector Check

At VLRC your work has real impact. Join a team that empowers Canadians with vision loss to live independently and where your growth well-being and contributions matter. We offer:

Comprehensive benefits including health vision dental corporate discounts and an employee and family assistance program

• Flexible work arrangements generous paid time off and work-life balance initiatives
• Career development through training mentorship and advancement opportunities

Inclusive work culture with supportive teams employee recognition a joy-in-work wellness program and mental health supports

Join us to grow your career and make a difference every day.

Inclusion Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive equitable and accessible workplace. We welcome applications from members of groups that have been historically marginalized including but not limited to Indigenous peoples racialized persons persons with disabilities including people who are blind partially sighted or deafblind women and 2SLGBTQ communities. We strongly encourage people with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate may be required to complete a Vulnerable Sector Check depending on the role.

If you require an accommodation to apply or participate in the selection process please contact . Well be happy to work with you to meet your needs.

Not sure if you qualify Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion transferable skills and a desire to make a difference we encourage you to apply! VLRC does not use AI tools in its screening assessment or selection process.

Hiring Process
Candidates selected to move forward may be invited to participate in interviews assessments reference checks and/or background checks depending on the role.

We thank all applicants for their interest however only those selected for an interview will be contacted.

Required Experience:

IC