Clinical Office Supervisor RPNRN

Job Description

In this valuable role the Clinical Office Supervisor will be based in the operational center of the district and will use clinical knowledge and judgement to problem solve and support clinical care and service delivery in collaboration with Clinical Community Supervisors Care and Service Managers and Operations Managers. The Clinical Office Supervisor will have the knowledge to assess advise on and evaluate a wide range of care and service delivery situations identified by field staff clients/families and internal office staff ensuring safe quality ethical care provision and is expected to practice in accordance with regulatory legislation and standards as determined by their regulatory body and ParaMed.

Why youll love working here:

Be a part of a great supportive team

Attractive scheduling

Opportunity to develop therapeutic relationships

Opportunity to practice and develop complex clinical skills

Best in class training and development programs including a comprehensive clinical orientation and hands-on skills labs

Celebration and Recognition programs

Comprehensive health and dental benefit plans

Company paid mobile devices

Education allowance for employees and family

Opportunities for career advancement

Employee Assistance Program

Employee perks and exclusive offers

What youll do:

Respond to and advise/resolve concerns from field staff clients/families coordination public and funding staff

Initiate client and staff safety incident investigations and documentation to ensure timelines are met

Work collaboratively with frontline team members Clinical Supervisors and Care and Service Managers to support clinical documentation and submission requirements according to our Funders and CNO guidelines

Manage the daily Automated Provider Report (APR) tracking processes

Manage APR failure reports to ensure all APRs transmit to the Funder in a timely manner

Engage clients in problem solving using a collaborative approach offering health teaching building rapport and trust achieving a mutual understanding and agreement to identify actual and potential client health care needs strengths capacities and goals

Engage staff in problem solving offering education on practice questions coaching and mentoring in resolution of problems

Maintain the knowledge skills and attitudes to provide safe efficient effective service in all areas of practice by keeping abreast of changes in practice setting that affect scope of practice

Document all client care and staff problem solving as per ParaMed policies

Respond to Not Seen Not Found (NSNF) situations in a timely fashion following Paramed policies and working with the Funder

Attend to all urgent clinical concerns in a timely manner using appropriate prioritization and delegation

Support staff with workplace injury reporting in a timely manner

Review billing suspensions and rejections to ensure visits are authorized by our Funder

Follow-up with staff who require further training and support in completing on time clinical documentation

Be part of a clinical on call evening/weekend rotation

Other duties as assigned

What you bring:

Current RN or RPN registration with the College of Nurses of Ontario and entitled to practice without restrictions

Minimum of 5 years experience as a practicing Registered Nurse or Registered Practical Nurse

Comprehensive patient health assessment skills are required

Possess an understanding of the principles of community nursing practice

Proven experience leading and managing a team

Knowledge of clinical documentation standards and practice guidelines is required

Excellent organizational interpersonal and teaching skills

Commitment to professional development in clinical practice that is relevant to home health care

Effective critical thinking and problem-solving skills

Must possess a valid drivers license and access to reliable transportation

Able to provide a current clear Vulnerable Sector Screening (VSS)

C.N.A. Certification as a Community Health Nurse (CCHN(C)) is considered an asset

ParaMed is Canadas leading provider of home health care services driven by a mission to provide people with the care they need wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needsincluding high-quality nursing therapeutic personalsupportand home workhand-in-handwith health system partners to deliver personalized and coordinated care support independentlivingand relieve capacity pressures on hospitals. Today our national reach enables expanded access to care in homes and communities across Canada allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills experience education and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health financial well-being and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process such as reviewing applications analyzing resumes or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants including those from equity-deserving groups including Indigenous peoples women people with disabilities and visible minorities.

ParaMed is committed to fostering an accessible inclusive and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process email us at

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations Inuit and Métis Peoples and their enduring connection to this land and the importance of respect and cultural safety in the work we do.

ParaMed is Canadas leading provider of home health care services driven by a mission to provide people with the care they need wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needsincluding high-quality nursing therapeutic personalsupportand home workhand-in-handwith health system partners to deliver personalized and coordinated care support independentlivingand relieve capacity pressures on hospitals. Today our national reach enables expanded access to care in homes and communities across Canada allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills experience education and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health financial well-being and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process such as reviewing applications analyzing resumes or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants including those from equity-deserving groups including Indigenous peoples women people with disabilities and visible minorities.

ParaMed is committed to fostering an accessible inclusive and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process email us at

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations Inuit and Métis Peoples and their enduring connection to this land and the importance of respect and cultural safety in the work we do.