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Clinical Administration Supervisor
Job Location:
Monthly Salary:
Posted:
9 August 2026 (Yesterday)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children youth and families At CASA Mental Health every role contributes to our vision of a community where all children and youth are empowered to thrive.
Job Details
Salary: $69876 to $90122
Vacation: 20 days
Shift structure: Monday to Friday 7.25 hours per day
Primary location: Edmonton
Union:Exempt
FTE:1.0
Status:18-month term position concluding in February 2028
(hybrid/multi-site)
About the Role
As Clinical Administration Supervisor you will be part of a team that assists CASAs clinical teams in managing referrals and schedules. You will help prepare group materials coordinate evaluations manage patient schedules and support with follow-up calls to families.
Reporting to the Director Business Operations and working closely with other program leadership roles the Clinical Administration Supervisor provides day-to-day operational support and team development to the administrative team. This role is responsible for driving administrative service excellence fostering a high standard of professionalism supporting the delivery of effective and responsive services and promoting a collaborative work environment. Additionally the Clinical Administration Supervisor provides leadership in administrative service delivery including supporting staff development coaching and performance improvement participating in departmental planning evaluation and quality initiatives and ensures that administrative practices align with CASAs policies procedures and strategic and operational plans.
The Clinical Administration Supervisor will:
Conditions of Employment
Working Conditions
Your Well-Being Matters
At CASA we know a career in mental health is more than just a job its a calling. Thats why we take care of the people who make that care possible. We offer competitive benefits opportunities for growth and the support you need to rest recharge and continue making a difference.
What We Offer:
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you please let us know at emailprotected
Closing Date: August 24 2026
Please quote the following competition number in your application materials: 26-125.
Are you passionate about creating hope for children youth and families At CASA Mental Health every role contributes to our vision of a community where all children and youth are empowered to thrive.
Job Details
Salary: $69876 to $90122
Vacation: 20 days
Shift structure: Monday to Friday 7.25 hours per day
Primary location: Edmonton
Union:Exempt
FTE:1.0
Status:18-month term position concluding in February 2028
(hybrid/multi-site)
About the Role
As Clinical Administration Supervisor you will be part of a team that assists CASAs clinical teams in managing referrals and schedules. You will help prepare group materials coordinate evaluations manage patient schedules and support with follow-up calls to families.
Reporting to the Director Business Operations and working closely with other program leadership roles the Clinical Administration Supervisor provides day-to-day operational support and team development to the administrative team. This role is responsible for driving administrative service excellence fostering a high standard of professionalism supporting the delivery of effective and responsive services and promoting a collaborative work environment. Additionally the Clinical Administration Supervisor provides leadership in administrative service delivery including supporting staff development coaching and performance improvement participating in departmental planning evaluation and quality initiatives and ensures that administrative practices align with CASAs policies procedures and strategic and operational plans.
The Clinical Administration Supervisor will:
- Provide direct day-to-day supervision for the administrative team including assigning and prioritizing work managing schedules and coverage approving time-off requests and addressing operational concerns.
- Conduct performance reviews manage attendance and address performance concerns including coaching and progressive performance management in consultation with the Director Business Operations and People and Culture as appropriate.
- Ensure employees deliver administrative support that reflects CASA Mental Healths mission vision and values.
- Lead onboarding orientation and continuous development and training for administrative employees.
- Ensure consistent communication with the Director Business Operations regarding operational issues that may impact services or the work environment.
- Oversee administrative workflows such as referral tracking appointment scheduling client check-in processes and communication flow across the department.
- Offer real-time coaching role modeling and guidance to administrative staff to support skill development.
- Support the development and implementation of competency standards and expectations for administrative roles.
- Lead and contribute to administrative initiatives that enhance efficiency service access and the patient and family experience.
- Participate in the development and implementation of evaluation frameworks for administrative processes.
- Demonstrated leadership experience including performance management coaching and developing high-performing teams; experience in a unionized environment is an asset.
- Excellent organizational interpersonal communication and consensus-building skills with the ability to collaborate effectively across interprofessional teams.
- Strong analytical critical thinking and problem-solving skills with the ability to identify barriers develop solutions and make evidence-informed decisions.
- Proven ability to work independently prioritize competing demands adapt to changing environments and lead through change.
- Demonstrated ability to build collaborative relationships foster organizational learning and promote a respectful team-oriented work environment.
- Advanced computer proficiency including Microsoft Office applications (Word Excel PowerPoint) with strong formal writing and documentation skills.
- Post-secondary education in business administration health-care administration management or related field.
- Five or more years of progressively responsible experience in administrative operations including demonstrated experience in people leadership performance management coaching and employee development ideally within health care or other service-based environments.
- Experience in health care a multi-site service environment and/or a unionized workplace is advantageous.
Conditions of Employment
- A satisfactory Criminal Records Check with Vulnerable Sector Search and Child Intervention Check. This would be the financial responsibility of the successful candidate.
- Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification (training provided by CASA) as well asphysical ability to perform all interventions.
Working Conditions
- Valid drivers license and access to a reliable vehicle.
Your Well-Being Matters
At CASA we know a career in mental health is more than just a job its a calling. Thats why we take care of the people who make that care possible. We offer competitive benefits opportunities for growth and the support you need to rest recharge and continue making a difference.
What We Offer:
- Employer-paid health and dental benefits including $750 per paramedical practitioner and $2000 annually in mental health services.
- Flexible Spending Account that allows you choose between Health Spending Personal Spending your RRSP .
- Defined contribution pension plan with generous employer match.
- Five paid wellness days plus a holiday break in December to spend time with loved ones.
- Paid time off for illness bereavement moving and education.
- Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
- Access to our Employee Assistance Program (EAP) and a range of employee discounts.
- Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
- Recognition and community-building through employee appreciation events team celebrations and opportunities to connect across CASA locations.
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you please let us know at emailprotected
Closing Date: August 24 2026
Please quote the following competition number in your application materials: 26-125.
Required Experience:
Manager
About Company
CASA Child, Adolescent and Family Mental Health has been providing mental health services to children and their families since 1989.
