Client Success Manager

Lead Client Success Management

As a Lead Client Success Management reporting to our AVP - Client Success Management youll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts driving strategic engagement and increasing revenue.

Youll thrive in this position if youre client-focused strategic and relationship-driven have a global mindset and bring a passion for technology and innovation to a fast-paced high-impact environment.

Key Responsibilities

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.

• Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaqs solutions.

• Create demand for Nasdaqs products and services through impactful presentations and strategic conversations.

• Analyze client data and sales reports to identify risks opportunities and drive retention strategies.

• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications

• Bachelors degree in Business or a related field or equivalent practical experience.

• 10 years of experience in account management client success or sales within a global or regulated industry.

• Strong ability to influence stakeholders develop scalable solutions and lead cross-functional initiatives.

• Clear communicator with experience in collaborative matrixed environments.

Preferred Qualifications

• Advanced degree or certification (e.g. MBA PMP).

• Experience in capital markets fintech or regulated industries.

• Exposure to global teams and cultural nuances in cross-border collaboration.

This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

Were proud to offer a competitive rewards package that is meaningful recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaqs overall success.

The base pay range for this role is $106000 - $148000. In addition to base salary Nasdaq provides a generous annual bonus/commission (short-term incentive) and equity (long-term incentive) comprehensive benefits and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate including but not limited to: skill set experience education/training business needs and market demands.