Client Success Manager Bilingual (French & English)

About Us

YuJa Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education K-12 government and healthcare YuJa enables organizations to meet evolving regulatory demands while delivering engaging secure and accessible digital experiences. Our platforms such as Lumina (video) Panorama (LMS accessibility) EqualGround (governance) and Verity (proctoring) are rigorously tested for compliance audited and secured.

For over a decade YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions but also a workplace where our people can thrive. We invest in our employees by fostering career growth continuous learning and opportunities for advancement. Our culture is rooted in collaboration inclusivity and belonging where every team members contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.Meet the YuJa family hereand see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive results-driven Bilingual Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success client retention and revenue growth through strategic upselling and renewals. Youll serve as a trusted advisor to our clients ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements such as Add-ons or Widgets with additional relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends risks and opportunities integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders ensuring transparency and alignment.
  

About You

• Bring 1-3 years of experience in client/customer support with a focus on building and maintaining professional relationships.
• Written and verbal proficiency in French and English.
• Demonstrate strong sales skills with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
• A proactive problem-solver with exceptional written and verbal communication skills.
  
• Confident in engaging with senior-level professionals and managing their needs.
  
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management organizational skills and a curiosity-driven approach to learning.
• Competitive ambitious and eager to grow in a fast-paced environment.
• Detail-oriented and personable balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why youll love working here

YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of$50000$60000/year plus UN-CAPPED performance-based incentives comprehensive benefits and engagement opportunities. The final base salary will be determined based on the selected candidates experience qualifications and overall fit for the role.

Comprehensive Benefits:

• Health vision and dental benefits 100% employer-paid
• Additional benefits include RRSP gym subsidies and more
• Work-life balance including flexible work hours
• Paid sick days

Team Engagement:

• Fun activities and celebrations including Canada Day Trip Saint Patricks Day Party Halloween Costume Contests Holiday Dinner Party and more
• Office perks including company-provided snacks drinks and events
• Employee recognition programs such as gift cards and Employee of the Week rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This position is open only to candidates who are currently based in Canada. To apply please submit your resume through this site.

Equal Opportunity Employer & Accommodations

YuJa is an equal opportunity employer and values diversity at our company. We are committed to fostering an inclusive and accessible recruitment process and work environment. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law.

If you require reasonable accommodation at any stage of the recruitment process please let us know. You may indicate your accommodation needs by contacting us directly at. We will work with you to provide appropriate accommodations to support your participation in the hiring process. All accommodation requests will be handled confidentially.

Required Experience:

Manager