Client Services Representative II

Union: CUPE TW Clerical 
Number of vacancies: 1 
New or Replacement Position: Replacement
Site: Toronto Western Hospital
Department: Finance Corporate Billing & Accounts Receivable 
Reports to: Supervisor Financial Services 
Hours: Variable as required 
Wage Range: $29.28 - $30.10 per hour (Start rate in accordance with collective agreement) 
Shifts: Days; Mon-Fri; 0830-1630
Status: Casual  
Closing Date: September 17 2026

Position Summary  

UHN Corporate Billing & Accounts Receivable (CBAR) is a high-volume fast-paced department responsible for revenue through billing and collection. The Client Services Representative II is an integral member of the team responsible for providing timely accurate and professional customer service and support to patients clinical departments and external partners.

Duties

• Generates revenue by investigating insurance coverage patient accommodation and allocation options.
• Maintains on-going awareness of Hospital-wide bed inventory and perform other relevant activities to facilitate optimum revenue generation.
• Ensures the provision of optimum customer service through the timely collection verification and correction of patient demographic data.
• Ensures the provision of optimum customer service through the efficient delivery of reception service duties.
• Provides functional supervision to lower classified clerical position(s).
• Performs unit specific activities to ensure the efficient operation of the unit.
• Modifies and maintains electronic and paper information filing/retrieval systems and/or formats.
• Works in compliance of the Occupational Health & Safety Act and its regulations reporting hazards deficiencies and contraventions of the Act in a timely manner.
• Performs cross-functional duties as assigned and/or required.
• Performs other duties consistent with the job classification as assigned and/or required including reconciling databases; following up with changes as appropriate; assisting with staff orientation etc.

Qualifications :

• At minimum completion of high school or recognized equivalent required.
• Must be bondable.
• 2 years to less than 4 years practical and related experience and/or 6 months to less than 9 months on the job training required.
• Knowledge of Microsoft Office or equivalent required.
• Customer service experience required.
• Previous experience in a patient admitting and registration environment is highly preferred.
• Prior experience reviewing patient accounts in the Epic system is also strongly preferred.
• Detail-oriented adaptable and possesses strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment with a commitment to continuous improvement and service excellence.

Additional Information :

Why join UHN 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN. 

• Competitive offer packages  
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.) 

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time