Client Service Representative

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $58283.00 - 72854.00

• Working with our Business Development Managers Account Managers and our internal partners and be the voice of GS to our clients and plan advisors.
• Speak regularly with plan administrators and plan advisors in answering questions and problem solving their issues.
• Educate and empower clients and plan advisors on GS processes and tools such as plan administration online.
• Play a key role in implementing new clients or plan amendments and facilitating unique enrolment and benefit administration requirements.
• Required to attend client meetings including new group implementations employee meetings problem solving sessions and general relationship building events.
• Assist Business Development Managers and Account Managers with plan advisor meetings including the sharing of GSs capabilities and our value proposition as well as participate in finalist presentations.
• Our clients and Account Executives will rely on you to pull quality information out of Advantage by running various reports.

WHO WERE LOOKING FOR

• Minimum of 5 years of experience in benefits and / or related industries.
• Post-secondary degree or diploma.
• Understanding of benefit administration issues claims processes and group contracts / booklets.
• A passion for our customers and their plan members have excellent verbal and written communication skills and be comfortable presenting GSC in various settings.
• Ability to problem solve and make decisions and do so with a strong attention to detail.
• Ability to multi-task work well under pressure and be self-reliant while having a focus first and foremost on the success of the team.
• Have a positive attitude and enjoy learning from and teaching clients internal partners and teammates.
• Be a member of a highly effective team.
• Committed professional and take ownership & accountability.
• Strive to achieve excellence and have fun.
• Valid drivers license and vehicle required.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Unclear Seniority